Hi, Mike! Thanks so much for reaching out, and as a member of the ELH community, you should be receiving the Epiphanies newsletter automatically to the email address we have on file for you. Could you please check your SPAM folder to see if perhaps they have been routed there in error?
If you find that you do not have the newsletters in your SPAM folder, please use this form, and we will see what we can do to track things down further on our end. :)
Hi, Kimberly -- Thank you for letting us know, and as I mentioned to Mike above, it would be great if you could please use this form to submit a ticket so that we are able to investigate further and get things straightened out! :)
Thanks Christie, I tried completing the form about not receiving the Epiphanies Newsletter, but it won't let me Send unless I upload a file. However, I don't have a file I need help with. I was just trying to find out why I'm not receiving the newsletters.
Hi, Kimberly -- My apologies for sending the link that requires a file be attached to send (which has now been updated in the instances above to a version where files do not need to be attached to submit), however, I went ahead and created a ticket for you on my end and you should be receiving an email confirmation to that effect shortly.
Also, I wanted to note in case you weren't aware, when you reply to a forum notification via email, the details in your signature are displayed publicly here in the thread. You are welcome to use the EDIT button beneath your post to remove those details if you wish.
If you're registered in the E-Learning Heroes forum you should see the emails come to you on Tuesdays. If you don't see one tomorrow can you reach out to our Support team here and then we'll be able to check your email and subscription status?
Yet again, I'm not receiving the epiphanies newsletter. I have put in another note to the support team for this to be looked at. This is getting frustrating!
Do you have a new case number for this issue? I took a look at your previous case that I worked on (# 00736592) and didn't see any replies? Since I've got your email from that previous case I'll check with our team regarding the status- but did they just recently stop being delivered?
Ok - I checked with our team, and it seems you did get them for a bit after we fixed you up in February and then your account got merged with another - did you create another Articulate ID perhaps? Either way - I've added your email address (the mike.henry@...) to our system so you should get it tomorrow - and if not, just holler!
Hm, maybe if it was registered again it created a new record? My colleague who manages the emails is going to double check it as well - but certainly keep me posted.
Thanks Mike for checking - and now that you mention it, I noticed I didn't get it either - so I'm going to check in with my colleague who manages the email as he had you account flagged to watch and follow up with me today.
I checked in and you should have received the email today - still something screwy on our end specific to your Articulate ID account and the ELH subscriptions, but I assure you our team is on it. As for future ones, you may not receive it at the exact same time as your colleagues, but you should all receive it Tuesdays.
Thanks Ana - do you have a case number so that I can check into your specific set up based on your email address? Or if you want to share how your name would be listed as a part of the case I can search for you that way.
Hello. I am getting the newsletter, but it goes to my email address of a previous employer. I checked my profile, which does have my personal email, but I not getting the newsletters there. And I didn't see a way to change anything in my profile.
I was able to unsubscribe and subscribe to the Rapid eLearning Blog, but I don't see the same Subscribe box on Epiphanies.
Are you able to access the emails form the previous employer as well? Had you ever registered with that within the E-Learning Heroes community? We don't have a subscribe option within the Epiphanies set up but you can email our support team or start a case here and ask to be added and that way we'll be able to check your email address.
Thanks for reaching out here - within the last month you haven't seen one of those emails come through? I'll reach out to our marketing team again, as I know there was initially an issue associated with your Articulate ID, but they were working to rectify that. I'll be in touch soon here.
Sorry for the delay while I looked into this. I checked with our marketing team and they again confirmed that based on you previously unsubscribing to all of the Articulate emails they are having to manually send the Epiphanies email to your address - and my colleague whose been handling that was off earlier this week. But they confirmed that all the others went through successfully on our end. If you're not seeing those emails for the past month (we started sending manually when you and I first discussed this back around June 8th) please check your spam/junk folder and ensure that you're allowing emails from the @articulate.com domain through.
What they're doing now is manually checking into all the subscriptions associated with your Articulate ID and you may see some email types you previously unsubscribed too so that we can clear up the issues you're having. Please feel free to let me know here or submit a case here so that we can discuss with you individually.
I just wanted to follow up here and let you know that our team was able to readjust all your Articulate ID settings and you should be receiving the emails now regularly. The last one appeared on Tuesday - so let me know if you didn't see that!
23 Replies
Hi, Mike! Thanks so much for reaching out, and as a member of the ELH community, you should be receiving the Epiphanies newsletter automatically to the email address we have on file for you. Could you please check your SPAM folder to see if perhaps they have been routed there in error?
If you find that you do not have the newsletters in your SPAM folder, please use this form, and we will see what we can do to track things down further on our end. :)
I'm not receiving these either and don't have anything in my Spam folder. I get the regular eLearning Heroes newsletters but not the Epiphanies.
Hi, Kimberly -- Thank you for letting us know, and as I mentioned to Mike above, it would be great if you could please use this form to submit a ticket so that we are able to investigate further and get things straightened out! :)
Thanks Christie,
I tried completing the form about not receiving the Epiphanies Newsletter, but it won't let me Send unless I upload a file. However, I don't have a file I need help with. I was just trying to find out why I'm not receiving the newsletters.
Can you please advise?
Thanks!
Hi, Kimberly -- My apologies for sending the link that requires a file be attached to send (which has now been updated in the instances above to a version where files do not need to be attached to submit), however, I went ahead and created a ticket for you on my end and you should be receiving an email confirmation to that effect shortly.
Also, I wanted to note in case you weren't aware, when you reply to a forum notification via email, the details in your signature are displayed publicly here in the thread. You are welcome to use the EDIT button beneath your post to remove those details if you wish.
Hi Ana,
If you're registered in the E-Learning Heroes forum you should see the emails come to you on Tuesdays. If you don't see one tomorrow can you reach out to our Support team here and then we'll be able to check your email and subscription status?
Yet again, I'm not receiving the epiphanies newsletter. I have put in another note to the support team for this to be looked at. This is getting frustrating!
Thanks
Mike
Hi Mike,
Do you have a new case number for this issue? I took a look at your previous case that I worked on (# 00736592) and didn't see any replies? Since I've got your email from that previous case I'll check with our team regarding the status- but did they just recently stop being delivered?
Hi Ashley,
I think the newsletter stopped about a month or so ago. Had I known the newsletter is weekly, I would have followed up a lot earlier.
Thanks,
Mike
Hi Mike,
Ok - I checked with our team, and it seems you did get them for a bit after we fixed you up in February and then your account got merged with another - did you create another Articulate ID perhaps? Either way - I've added your email address (the mike.henry@...) to our system so you should get it tomorrow - and if not, just holler!
Thanks Ashley.
I don't believe I created a new ID. We did however, upgrade to SL2 so I wonder if that was the cause?
I'll keep an eye out for the newsletter tomorrow, and will let you know.
Mike
Hm, maybe if it was registered again it created a new record? My colleague who manages the emails is going to double check it as well - but certainly keep me posted.
Hi,
No, still not receiving the newsletter.
My colleagues received theirs at 501am this morning.
I am completely dumbfounded how such a seemingly simple task of sending an email newsletter has become so complicated???
Mike
Thanks Mike for checking - and now that you mention it, I noticed I didn't get it either - so I'm going to check in with my colleague who manages the email as he had you account flagged to watch and follow up with me today.
Hi Mike,
I checked in and you should have received the email today - still something screwy on our end specific to your Articulate ID account and the ELH subscriptions, but I assure you our team is on it. As for future ones, you may not receive it at the exact same time as your colleagues, but you should all receive it Tuesdays.
Thanks Ana - do you have a case number so that I can check into your specific set up based on your email address? Or if you want to share how your name would be listed as a part of the case I can search for you that way.
Hi Ana,
Thanks for that - and we'll check in on that and respond via your case.
Hello. I am getting the newsletter, but it goes to my email address of a previous employer. I checked my profile, which does have my personal email, but I not getting the newsletters there. And I didn't see a way to change anything in my profile.
I was able to unsubscribe and subscribe to the Rapid eLearning Blog, but I don't see the same Subscribe box on Epiphanies.
Hi Amy,
Are you able to access the emails form the previous employer as well? Had you ever registered with that within the E-Learning Heroes community? We don't have a subscribe option within the Epiphanies set up but you can email our support team or start a case here and ask to be added and that way we'll be able to check your email address.
And so the saga continues... no newsletters have arrived since my last email.
Mike
Hi Mike,
Thanks for reaching out here - within the last month you haven't seen one of those emails come through? I'll reach out to our marketing team again, as I know there was initially an issue associated with your Articulate ID, but they were working to rectify that. I'll be in touch soon here.
Hi Mike,
Sorry for the delay while I looked into this. I checked with our marketing team and they again confirmed that based on you previously unsubscribing to all of the Articulate emails they are having to manually send the Epiphanies email to your address - and my colleague whose been handling that was off earlier this week. But they confirmed that all the others went through successfully on our end. If you're not seeing those emails for the past month (we started sending manually when you and I first discussed this back around June 8th) please check your spam/junk folder and ensure that you're allowing emails from the @articulate.com domain through.
What they're doing now is manually checking into all the subscriptions associated with your Articulate ID and you may see some email types you previously unsubscribed too so that we can clear up the issues you're having. Please feel free to let me know here or submit a case here so that we can discuss with you individually.
Hi Mike,
I just wanted to follow up here and let you know that our team was able to readjust all your Articulate ID settings and you should be receiving the emails now regularly. The last one appeared on Tuesday - so let me know if you didn't see that!
This discussion is closed. You can start a new discussion or contact Articulate Support.