The Articulate End User License Agreements (EULA) for Storyline allows a single user to activate one serial number (license). If more than one person logs onto the same computer with Articulate software installed, each user will be required to activate the software with their own unique serial number. If you need to purchase additional licenses, you can do so here.
If more than one user attempts to activate the same serial number on the same PC, an Invalid Serial Number message will appear.
Also, for a single user and license, you'll be able to use the license on 2 machines. So, if you have a desktop and a laptop, you'll be able to use the software on both machines.
Let me know if you have any other questions. You're also welcome to contact our Sales department for more information.
*snip* you'll be able to use the license on 2 machines. So, if you have a desktop and a laptop, you'll be able to use the software on both machines.
Hey Christine,
This is exactly what I'm trying to do.
I have the .story files in the cloud, syncing between devices. I work at a workstation at my office and have a notebook for on the go or when I work at home. Before I fully installed Storyline, I installed it in a sandbox, tested it, activated it, was happy. I emptied the sandbox and fully installed it on both machines. I was able to successfully activate it on the notebook, but it's giving me an activation error on the desktop. I suspect my serial to be flagged as overused due to my initial installation in the sandbox (1), subsequent full installation on the notebook (2) and desktop (3).
Should I contact the Sales department and try to clear my serial for another activation or would that be futile?
Essentially 1 user gets 2 activations. If you want to install it on a 3rd computer you'll either need to deactivate one of the other installs or purchase another license.
As long as you can prove you're the owner of the license it should be worth a call to have them deactivate one. In fact, I believe you can do this via email or the support form.
I did this many many moons ago w/ Studio and a previous employer when I got a new comp and forgot to deactivate the license.
Great question - each license is for one individual to be able to install on two machines such as a work desktop and home laptop for example. If you have questions about our license structure and need something a bit more custom you're welcome to connect with our Success team here and they'll be happy to assist.
Is this answer applicable to Storyline 3? Is Storyline location-aware? Will I be able to use it overseas, using laptop? (if I have the software also installed in my office PC)
Yes! The same goes for Storyline 3. A single user can install Storyline 3 software on a maximum of two computers, such as a home computer and a work computer.
And yes, you can install it on a laptop and take it anywhere you go, even overseas!
13 Replies
Welcome to E-Learning Heroes, Siobhan!
The Articulate End User License Agreements (EULA) for Storyline allows a single user to activate one serial number (license). If more than one person logs onto the same computer with Articulate software installed, each user will be required to activate the software with their own unique serial number. If you need to purchase additional licenses, you can do so here.
If more than one user attempts to activate the same serial number on the same PC, an Invalid Serial Number message will appear.
Also, for a single user and license, you'll be able to use the license on 2 machines. So, if you have a desktop and a laptop, you'll be able to use the software on both machines.
Let me know if you have any other questions. You're also welcome to contact our Sales department for more information.
Thanks!
Hey Christine,
This is exactly what I'm trying to do.
I have the .story files in the cloud, syncing between devices. I work at a workstation at my office and have a notebook for on the go or when I work at home. Before I fully installed Storyline, I installed it in a sandbox, tested it, activated it, was happy. I emptied the sandbox and fully installed it on both machines. I was able to successfully activate it on the notebook, but it's giving me an activation error on the desktop. I suspect my serial to be flagged as overused due to my initial installation in the sandbox (1), subsequent full installation on the notebook (2) and desktop (3).
Should I contact the Sales department and try to clear my serial for another activation or would that be futile?
Regards
Hey Joël,
Essentially 1 user gets 2 activations. If you want to install it on a 3rd computer you'll either need to deactivate one of the other installs or purchase another license.
Thanks Bill,
But it's only 2 PCs but 3 installations.
1 in sandboxie on my notebook. Purged before deactivating the sandboxed installation residing in the sandbox.
1 regularily on my notebook. Note: same notebook as above.
1 regularily on my desktop, refuses to activate.
Any recommendations?
As long as you can prove you're the owner of the license it should be worth a call to have them deactivate one. In fact, I believe you can do this via email or the support form.
I did this many many moons ago w/ Studio and a previous employer when I got a new comp and forgot to deactivate the license.
Hi Guys,
Sorry for the delay. Thanks very much for sharing that information, Bill. I appreciate it!
Bill's correct, Joel. If you haven't already, definitely contact our team so we can help you out with this.
Hope you're both having a great day!
Christine
Hi Guys,
I just wanted to check that what Christine said is still relevant, as we are looking into using the same license over a desktop and laptop.
Would we require 2 separate licenses, or would 1 license cover both machines?
Thanks
Tom
Hi Tom,
Great question - each license is for one individual to be able to install on two machines such as a work desktop and home laptop for example. If you have questions about our license structure and need something a bit more custom you're welcome to connect with our Success team here and they'll be happy to assist.
Is this answer applicable to Storyline 3? Is Storyline location-aware? Will I be able to use it overseas, using laptop? (if I have the software also installed in my office PC)
Hi Ruby,
Yes! The same goes for Storyline 3. A single user can install Storyline 3 software on a maximum of two computers, such as a home computer and a work computer.
And yes, you can install it on a laptop and take it anywhere you go, even overseas!
Thank you, Alyssa!
Hello!
Does this still apply for Storyline 360?
Hello Altice and welcome to E-Learning Heroes. 😊
Yes, it's similar. Each user needing access to Storyline 360 will need a user seat on your team.