I want to do an update for a client. I've saved three versions of the .story file dated differently. All the files opened with earlier verisons of SL 360.
The .story will open, but SL crashes if I scroll to the bottom of the "story" tab. Every time, any version of the file.
Thanks for sending in your support case. Our team will be in touch as soon as possible to go through some additional troubleshooting steps, as it's not something I've seen.
I saw that you mentioned the latest update of Storyline 360 - do you know when this issue started to occur compared to when you installed the update? Is there anything else on your computer set up that may have also changed? Have you gone through any of the repair steps yet?
I'll follow along in your case as well - so feel free to share those answers here or by responding to your case email.
3 Replies
Hi Sam,
Thanks for sending in your support case. Our team will be in touch as soon as possible to go through some additional troubleshooting steps, as it's not something I've seen.
I saw that you mentioned the latest update of Storyline 360 - do you know when this issue started to occur compared to when you installed the update? Is there anything else on your computer set up that may have also changed? Have you gone through any of the repair steps yet?
I'll follow along in your case as well - so feel free to share those answers here or by responding to your case email.
I found that SL2 can open the earlier .story. SL360 crashes trying to import the SL2 version. This was not always the case.
Glad to hear you can at least use the Storyline 2 version.
Did you try repairing Storyline or uninstalling the Storyline update you are using?
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