SL 360 crashes when opening slide

Feb 16, 2021

I have a SL file with multiple slides, and each slide has a video and multiple audio.

I was working in one slide, highlighted a few audio clips and used the arrow keys to move over. SL crashed, and I can't open that slide again. Every time I try SL crashes.

Any idea how to fix this? I had already did a bit of work on the slide, don't want to have to re-do.

EDIT: I copied everything from that slide and put it into a brand new slide/file. SL crashed.


1 Reply
Ren Gomez

Hi S T,

I'm sorry to hear Storyline keeps crashing on you! Since this is occurring over several files, and not just one, here are a few tips that may help:
  • Check that the files are saved locally. If not, save them to your C drive and then give it another try.
  • Make a copy on your desktop and rename the file.
  • Open a blank project, and import the slides from that file.
repair of Storyline may also get you moving in the right direction, but if none of these tips help, connect with a support engineer, and they'll lend you a hand!
Share your file with us.