SL 360 module (HTML 5 only) freezes on LMS (SCORM Cloud, CSOD) if reviewing after having resumed. This happens whenever we set one or more "Draw from question banks" on randomly choosing a specific number of questions. If we do not choose a random number of questions (but all) the error does not occur. We have installed the latest SL 360 update.
What you're describing sounds like a close match to an issue we fixed in Storyline 360, update 3.25.18009.0: Where a course could freeze or lock up when retrying a quiz from a question bank. Specifically, when viewing the content on Chrome.
If that matches your setup and you're on the latest update, would you mind sharing your .story file with me so I can take a close look? You can share it publicly here, or send it to me privately by using this upload link.
We have reproduced the problem from scratch, new story, new question banks, new result slide etc. After resuming and then doing a test review it will freeze
In the meantime the support is working on the issue.
I can't believe no one of the SL 360 users has observed this issue so far.
Here are the ingredients to reproduce it:
(A) Storyline version and settings for publishing
SL 360 v3.25.18088.0
LMS, SCORM 1.2
HTML 5 only, modern Player
always resume
draw from question bank(s), randomly choose x from a pool of y questions
result slide with review option
(B) How to reproduce
upload on LMS (SCORM cloud)
move through the elearning, exit and resume at least one time (before taking the test or afterwards)
do the test
review the test
the freeze will occur while reviewing a question. If you want to avoid the issue: Disable randomly drawing questions from any of the question banks in the story file.
I have uploaded a minimalistic story file that is capable of reproducing the error, see above "New_story_new_QBs.story"
As we have the requirement to use exactly the above settings for all productions:
Do you have a suggestion for a workaround that we could use while waiting for a hotfix or update?
Downgrading to the SL 360 version from November 2018 helps but has other implications so that I would not recommend it to you.
Thanks, Victor, for sharing the specifics here! I see that Angelo is continuing to work with you in your support case. Katie is following along and will be able to also share an update here.
Hey, Victor. Thanks for checking in. We're still looking into the issue where a course freezes when a reviewing quiz from multiple question banks. This happens when the bank is set to draw one question randomly, and if the Resume behavior is set to "Always resume".
We've tagged this discussion to be updated as soon as we know more. You'll be notified as soon as we share any news since you're subscribed here!
9 Replies
Hi, Victor. Sorry for the trouble!
What you're describing sounds like a close match to an issue we fixed in Storyline 360, update 3.25.18009.0: Where a course could freeze or lock up when retrying a quiz from a question bank. Specifically, when viewing the content on Chrome.
If that matches your setup and you're on the latest update, would you mind sharing your .story file with me so I can take a close look? You can share it publicly here, or send it to me privately by using this upload link.
I'll delete it once we solve this puzzle!
Hi Katie
We have reproduced the problem from scratch, new story, new question banks, new result slide etc. After resuming and then doing a test review it will freeze
Good morning, Victor. Appreciate you sharing your file!
I'm testing it now; look out for an email from me in a bit. 🔎
Hi community
In the meantime the support is working on the issue.
I can't believe no one of the SL 360 users has observed this issue so far.
Here are the ingredients to reproduce it:
(A) Storyline version and settings for publishing
(B) How to reproduce
the freeze will occur while reviewing a question. If you want to avoid the issue: Disable randomly drawing questions from any of the question banks in the story file.
I have uploaded a minimalistic story file that is capable of reproducing the error, see above "New_story_new_QBs.story"
As we have the requirement to use exactly the above settings for all productions:
Do you have a suggestion for a workaround that we could use while waiting for a hotfix or update?
Downgrading to the SL 360 version from November 2018 helps but has other implications so that I would not recommend it to you.
Best regards
Victor
Thanks, Victor, for sharing the specifics here! I see that Angelo is continuing to work with you in your support case. Katie is following along and will be able to also share an update here.
Do you have any new information about the issue?
Hey, Victor. Thanks for checking in. We're still looking into the issue where a course freezes when a reviewing quiz from multiple question banks. This happens when the bank is set to draw one question randomly, and if the Resume behavior is set to "Always resume".
We've tagged this discussion to be updated as soon as we know more. You'll be notified as soon as we share any news since you're subscribed here!
The update from May 2019 contains a fix for the bug. We were not able to reproduce it with the story file uploaded above .
PS: Bugfix is not listed in the release notes, but Articulate support did confirm the fix.
I appreciate you chiming in to share that update, Victor :) Glad that it's working well for you now.
This discussion is closed. You can start a new discussion or contact Articulate Support.