When I put texts under Notes for a slide in SL 360, when Modern Player is used, there are huge spaces showing up under Notes tab even the texts are at the same line. When I switched to Classic Player, no issue at all.
Would you please tell me how to fix this issue at your earliest convenience? Our customers will not like this.
I have attached a screen shot that will show the issue.
Sorry to hear you're coming across huge spaces in your notes section!
It looks like you missed attaching the screenshot. You can reply here and use the Add Attachment button to share your image. You can also feel free to share your .story file as well in this discussion, or privately by uploading it here so that we can take a closer look at your file!
I found the root cause of the issue: When "Player font size" is increased, it supposes only changing the size of the lesson title and the Tabs, such as Resources, Notes, Exit and etc., however in Modern player it causes displaying the big space in Notes for the texts. In Classic Player, this bug does not exists.
Would you please ask your engineering team to fix it ASAP? Because we need to increase "Player font size" to 200% so that the Exit button will be obvious to the users.
Thank you for sharing the screenshot! I can see the text is centered in the Notes tab. Does the same error occur if you align the text to the right or left?
Hey! I've noticed the same thing with the Notes tab on the modern player having double spacing between the text lines, where that doesn't exist on the slide's notes that were typed in. Has there been a resolution to this issue?
6 Replies
Hi Jihong,
Sorry to hear you're coming across huge spaces in your notes section!
It looks like you missed attaching the screenshot. You can reply here and use the Add Attachment button to share your image. You can also feel free to share your .story file as well in this discussion, or privately by uploading it here so that we can take a closer look at your file!
I did attach the screen shot, by clicking Add Attachment, then Browse, then choose the file, for some reason it didn't show up.
Let me try again.
I found the root cause of the issue: When "Player font size" is increased, it supposes only changing the size of the lesson title and the Tabs, such as Resources, Notes, Exit and etc., however in Modern player it causes displaying the big space in Notes for the texts. In Classic Player, this bug does not exists.
Would you please ask your engineering team to fix it ASAP? Because we need to increase "Player font size" to 200% so that the Exit button will be obvious to the users.
Thank you!
Hi Jihong!
Thank you for sharing the screenshot! I can see the text is centered in the Notes tab. Does the same error occur if you align the text to the right or left?
If so, I'll go ahead and report this bug. Here's more information on how we tackle bugs.
Hey! I've noticed the same thing with the Notes tab on the modern player having double spacing between the text lines, where that doesn't exist on the slide's notes that were typed in. Has there been a resolution to this issue?
Hi Kenny,
Thanks for reaching out! I'm having trouble recreating the double spacing on Update 40:
To help us find a fix, could you help me with these key details?
If you can share a sample file with me for testing, that would be gold. If that works, send it along through this secure upload link!
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