SL 360 quirk in Knowledge Check feedbacks
Jan 29, 2020
I've noticed a little quirk while making Knowledge check slides with feedback. I copy the content from MS Word documents. After I set up the KC question and choices, I go to Form View to insert the feedbacks. After I paste in the first feedback, I have to wait about 5 seconds before I can open the next feedback slot. It doesn't matter which order I do it. SL freezes for about 5 seconds before I can do anything else. From then on, I can paste in the rest of the feedbacks without delay.
It's not the type of problem that prevents me from doing my work. It's just a weird quirk. Does anybody else experience this when putting together KC feedbacks?
7 Replies
Hi!
Sorry, you've hit this snag! I'm happy to help!
I've recreated your steps on my end and didn't have any delays when adding feedback from a Word document. Here's a look at my testing.
Is this happening in every project or just this one? Also, would you mind sharing a screen recording of what you're seeing on your end?
It's every project.
I made a screen recording with Peek, and here is the link: https://360.articulate.com/review/content/c8209ba4-0e25-4c3d-8c01-bccf59f7b63d/review
Hi Eric!
Thank you for taking the time to create and share the screen recording! It is definitely a quirk!
I tried to recreate the exact bug on my end and didn't have any delays. I'm going to create a bug report so that we can begin tracking the impact. When I have an update, I'll be sure to report back to this discussion.
I appreciate you sharing this with us!
Thanks for looking into this. I wasn't sure the delay would be apparent in the video. I'm pretty sure MS Word isn't the problem. I've also tried typing random characters in the first field and still got the 5-second freeze.
It does look wild! Would you mind sharing the project files so I can attach them to the report?
If you prefer to send them privately rather than attaching them to this discussion, please use this link.
I found a fix. I had to delete files to make room in my hard drive, and after I removed a few gigs, the delays went away. My SL files can range from 30-70 meg, and I need plenty of space to save and publish them. The lack of space caused the delay.
Hi Eric,
Glad you were able to solve it by making some space! I'm sure others in the community with large projects will find this reminder useful!
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