Really sorry you're hitting a slow-down. I haven't run into any sluggish behavior with Storyline 360 Update 12, but I'm interested to find out if others have.
Our team would be happy to work with you on obtaining a roll-back to a previous version. You can submit your request for that right here.
I'm experiencing a lot of problems with the latest update. Unfortunately, I don't have time to list/explain them right now, but I'm glad to know I can request a roll-back!
I am also experiencing a lot of problems with the update especially when trying to select and edit text. App is slow in and I often have to triple click up buttons to get them to react. App is also freezing a lot.
Our Engineers would really like to get a closer look at your project file that is running particularly slow--that will help us identify the problem and begin looking into fixing this sluggish behavior.
If you wouldn't mind sharing your file with us, please send it using this link. Thank you!
Hi Alyssa, I am working on about 8 different projects right now and am having issue with all of them, but I upload the one that seems to be the worst of the lot.
I’m working at home, using a desktop, Windows 10 Pro, 64 bit. No one else has access to my files.
These are the problems I'm having since the last update:
I cannot save a .story file I’m working on while I’m working on it. If I click SAVE, I get various error messages to the effect that some other person or process is using the file. [Not possible.] So I end up renaming the same file and doing SAVE AS over and over again. Articulate will not let me save a copy or overwrite the file. It has to be a SAVE AS with a new name.
If I try to Save a Copy or Overwrite, I get the Articulate has a problem and might close any second so kiss your presentation good-bye message. I also cannot publish the same file twice. I have to rename it, do a SAVE AS, then rename the published output folder title before publishing.
Unfortunately, I cannot replicate the issues I'm having with a brand new .story file. It's only happening with client files that I cannot attach.
Another issue that just came up is since the last update the Desktop App service is constantly on, no matter what. If I “End Task,” it just pops up again. I don’t need this service on constantly when I’m not using Articulate software. I want to be able to turn it off.
Previously, I was able to eliminate this situation by disabling the Desktop app from the Startup menu. It’s still “Disabled,” but that is meaningless because it’s constantly on anyway.
Yep, I'm getting messages like the one Stephanie attached. However, I cannot kill the 360 Desktop App in Task Manager for more than a couple of seconds before it pops up again.
I've submitted a case to Articulate Support, and hopefully they will let me know how to roll back Storyline to before the latest update.
It would be great if the information about how to roll back to a version before the latest update was available on the website (if it is, I can't find it!).
I don't like having to wait and struggle with this issue for several more days before receiving this info. (My email from Support says I will probably get a response in 2 business days. That's could mean about three to four actual working days for me, because I don't necessarily get weekends off.)
From Support: "Our customer support engineers are on the job Monday-Friday, so you’ll hear from us again on Monday as soon as they’ve reviewed the details of your case."
I really think this roll-back information should be available for anyone to access at any time, rather than having to ask for the info and waiting days to get it. I'm going to be losing a lot of time due to this issue while working on the weekend.
I cannot save a .story file I’m working on while I’m working on it. If I click SAVE, I get various error messages to the effect that some other person or process is using the file.
Hi Tracy,
Adding in that I've seen the same issue. It may have something to do with DropBox running on your Workstation.
We can't publish large courses without pausing DropBox. It seems DropBox momentarily locks a file to shadow copy and that lock can be long enough for SL to crash.
Which brings me to why SL can't save. I'm not sure about that one. Like you, we save to a new filename by adding A, ...B, ...C etc to the end.
Interesting! Although I'm a single ID contractor working at home - not a Workstation situation. The files in question are on my hard drive, not in Dropbox.
Well, there may be some other real-time backup solution that works like DropBox on your computer/Workstation (I use the terms interchangeably).
DropBox for cloud-sharing (and I also use BackBlaze for backup) will both create "shadow copies" which sort-of leaves the file alone for your use while an image of the file is sent elsewhere. Either can momentarily lock a file.
Do you have any service that could be copying files elsewhere on your computer?
I have DropBox, but I don't have it turned on unless I need it, and I never work on files while they are stored in DropBox. But maybe it's still a factor--I don't know.I have Carbonite backing up files continuously on my computer, so perhaps that's an issue. However, it's never been an issue before this update.I'm thinking now that I'll never update Articulate software immediately again. I'll wait several weeks, so I can check to see if people are reporting issues. If it's going to take several days before I can roll back an update, I don't want to have to deal with the repercussions of updating immediately!
I don't think there is a way to rollback an update outside of a Windows restore point or system backup. Would be nice to have the ability to rollback an update right in the 360 Desktop App.
That would be great! I agree, a way to rollback from the desktop app would be ideal.
I do think there is a way to rollback if you contact Articulate Support, but I feel like I might have to jump through too many hoops to get to it. From reading various discussions, I think I might have to "prove" I need the rollback, and I have no time for that back-and-forth.
I'm going to try a Windows restore point this afternoon, but that hardly ever works for me. I almost always get the message that Windows could not restore my computer to an earlier version. This whole thing makes me VERY wary of updates!
Also, if I'm running into slowdown issues, I'll go into Task Manager, select the Details Tab, find Storyline.exe, right-click, Set Priority and switch to high. This gives it more CPU cycles which may help in speeding things up.
Wow, Nancy. I haven't gotten that memory error yet, which surprises me. The files I'm working on are pretty huge due to all of the animated videos I have to incorporate into several of my projects.
If you're having trouble with Update 12, please tell us about it right here, and reference this thread. We won't ask you to prove anything, and we'll help you roll back ASAP. Thanks!
Justin just emailed me with the rollback url, so Articulate Support is getting back to people very quickly with this issue!
I've already rolled back my computer to before the latest update, so I didn't need to use the rollback link, but it was great to receive the info much faster than expected.
37 Replies
We're wishing we could backup to the previous release at this time. Is there a link that we can download?
Hi Sam,
Really sorry you're hitting a slow-down. I haven't run into any sluggish behavior with Storyline 360 Update 12, but I'm interested to find out if others have.
Our team would be happy to work with you on obtaining a roll-back to a previous version. You can submit your request for that right here.
I'm experiencing a lot of problems with the latest update. Unfortunately, I don't have time to list/explain them right now, but I'm glad to know I can request a roll-back!
I am also experiencing a lot of problems with the update especially when trying to select and edit text. App is slow in and I often have to triple click up buttons to get them to react. App is also freezing a lot.
Hi again Sam, Tracy, and Nancy!
Our Engineers would really like to get a closer look at your project file that is running particularly slow--that will help us identify the problem and begin looking into fixing this sluggish behavior.
If you wouldn't mind sharing your file with us, please send it using this link. Thank you!
Hi Alyssa, I am working on about 8 different projects right now and am having issue with all of them, but I upload the one that seems to be the worst of the lot.
Alyssa, we think the problem is subtle. If we upload something the issue Nancy mentions is noticeable to us compared to prior versions.
Sometimes simply selecting an object seems to take time. Editing text is a wait-wait. Entering text is sluggish - relative to what we are used to.
Thanks for sending your file over, Nancy. We've sent it along to our Engineers, and we'll let you know as soon as we hear back from them.
I’m working at home, using a desktop, Windows 10 Pro, 64 bit. No one else has access to my files.
These are the problems I'm having since the last update:
I cannot save a .story file I’m working on while I’m working on it. If I click SAVE, I get various error messages to the effect that some other person or process is using the file. [Not possible.] So I end up renaming the same file and doing SAVE AS over and over again. Articulate will not let me save a copy or overwrite the file. It has to be a SAVE AS with a new name.
If I try to Save a Copy or Overwrite, I get the Articulate has a problem and might close any second so kiss your presentation good-bye message. I also cannot publish the same file twice. I have to rename it, do a SAVE AS, then rename the published output folder title before publishing.
Unfortunately, I cannot replicate the issues I'm having with a brand new .story file. It's only happening with client files that I cannot attach.
Another issue that just came up is since the last update the Desktop App service is constantly on, no matter what. If I “End Task,” it just pops up again. I don’t need this service on constantly when I’m not using Articulate software. I want to be able to turn it off.
Previously, I was able to eliminate this situation by disabling the Desktop app from the Startup menu. It’s still “Disabled,” but that is meaningless because it’s constantly on anyway.
Ditto. I'm getting messages like what Tracey mentioned (see attached). If I kill the 360 Desktop App in Task Manager, everything speeds up again.
Yep, I'm getting messages like the one Stephanie attached. However, I cannot kill the 360 Desktop App in Task Manager for more than a couple of seconds before it pops up again.
I've submitted a case to Articulate Support, and hopefully they will let me know how to roll back Storyline to before the latest update.
It would be great if the information about how to roll back to a version before the latest update was available on the website (if it is, I can't find it!).
I don't like having to wait and struggle with this issue for several more days before receiving this info. (My email from Support says I will probably get a response in 2 business days. That's could mean about three to four actual working days for me, because I don't necessarily get weekends off.)
From Support: "Our customer support engineers are on the job Monday-Friday, so you’ll hear from us again on Monday as soon as they’ve reviewed the details of your case."
I really think this roll-back information should be available for anyone to access at any time, rather than having to ask for the info and waiting days to get it. I'm going to be losing a lot of time due to this issue while working on the weekend.
Hi Tracy,
Adding in that I've seen the same issue. It may have something to do with DropBox running on your Workstation.
We can't publish large courses without pausing DropBox. It seems DropBox momentarily locks a file to shadow copy and that lock can be long enough for SL to crash.
Which brings me to why SL can't save. I'm not sure about that one. Like you, we save to a new filename by adding A, ...B, ...C etc to the end.
Interesting! Although I'm a single ID contractor working at home - not a Workstation situation. The files in question are on my hard drive, not in Dropbox.
Well, there may be some other real-time backup solution that works like DropBox on your computer/Workstation (I use the terms interchangeably).
DropBox for cloud-sharing (and I also use BackBlaze for backup) will both create "shadow copies" which sort-of leaves the file alone for your use while an image of the file is sent elsewhere. Either can momentarily lock a file.
Do you have any service that could be copying files elsewhere on your computer?
I don't think there is a way to rollback an update outside of a Windows restore point or system backup. Would be nice to have the ability to rollback an update right in the 360 Desktop App.
For me I was getting an out of memory error. When I first open my project in the app it uses about 500 MB but as I am working balloons to over 2,500
That would be great! I agree, a way to rollback from the desktop app would be ideal.
I do think there is a way to rollback if you contact Articulate Support, but I feel like I might have to jump through too many hoops to get to it. From reading various discussions, I think I might have to "prove" I need the rollback, and I have no time for that back-and-forth.
I'm going to try a Windows restore point this afternoon, but that hardly ever works for me. I almost always get the message that Windows could not restore my computer to an earlier version. This whole thing makes me VERY wary of updates!
Also, if I'm running into slowdown issues, I'll go into Task Manager, select the Details Tab, find Storyline.exe, right-click, Set Priority and switch to high. This gives it more CPU cycles which may help in speeding things up.
Wow, Nancy. I haven't gotten that memory error yet, which surprises me. The files I'm working on are pretty huge due to all of the animated videos I have to incorporate into several of my projects.
That's a good tip, Stephanie. I haven't tried that yet.
It's too bad the Storyline remains a 32-bit program. It can't access all those extra resources of our 64-bit machines.
Yay! Windows System Restore actually worked this time, and I was able to roll back my computer to before Articulate 360 was updated. Phew!
Hi, all.
If you're having trouble with Update 12, please tell us about it right here, and reference this thread. We won't ask you to prove anything, and we'll help you roll back ASAP. Thanks!
Hi all,
Justin just emailed me with the rollback url, so Articulate Support is getting back to people very quickly with this issue!
I've already rolled back my computer to before the latest update, so I didn't need to use the rollback link, but it was great to receive the info much faster than expected.
This discussion is closed. You can start a new discussion or contact Articulate Support.