It's not happened today yet. I've been advised to uninstall/reinstall due to the other issues I've had lately (not being able to crop an image, among other things). I did fill in the text box and send information to support.
Oh, good information - perhaps the repair will correct the issue you were seeing Cheryl.
Just to clarify - when you get the error box as Lawrence shared above, this is more like an anonymous health report being sent to our Developers. It is not attached to a user and does not generate a support ticket, so you will not get a follow-up when sharing that report. That's not saying I discourage it, but if you need us to take a look as well, be sure you are reaching out to our support engineers here, which it sounds like you did :)
4 Replies
I just got this error today when I was moving an object from one place to another.
Hello Lawrence - Is this an error that you are able to reproduce? Is it only happening in one file or across files?
Hi Cheryl - same questions really ;)
If you are able to reproduce the error and need us to take a look, please share your .story file with our team here and the steps to reproduce.
It's not happened today yet. I've been advised to uninstall/reinstall due to the other issues I've had lately (not being able to crop an image, among other things). I did fill in the text box and send information to support.
Oh, good information - perhaps the repair will correct the issue you were seeing Cheryl.
Just to clarify - when you get the error box as Lawrence shared above, this is more like an anonymous health report being sent to our Developers. It is not attached to a user and does not generate a support ticket, so you will not get a follow-up when sharing that report. That's not saying I discourage it, but if you need us to take a look as well, be sure you are reaching out to our support engineers here, which it sounds like you did :)
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