SL issue with replay button - playing audio from other layers
Jul 11, 2017
Hi everyone,
I'm on SL 360.
I'm developing a course that has slides with several layers in it. User would play the slide, then click a button and view a video scenario, then return to the base layer. I've added the standard storyline seekbar. Everything is working fine, except for the fact that when I click the replay button next to the seekbar, the audio from the video in the underlying layer starts! Seems like the "replay" button is playing media from every slide layers. Have you ever experienced this? I can't find a clue on why this is happening,
Take a look at the source file if you like (put it on Dropbox because it's quite heavy):
https://www.dropbox.com/s/rtwhrrr40jz6hsz/Inspection%20Readiness_for_Articulate2_SMALL.story?dl=0
I think it's a typical SL360 oddity, if I'm not missing anything on my side. Kind of getting accustomed to it :)
Bye,
Dario
8 Replies
Hi Dario, thanks so much for sharing your file. You're right--clicking the Replay button causes the video on the slide layer to play on top of the base layer audio in HTML5. We're finding this happens in HTML5, but it works correctly in Flash.
I'm really sorry this is causing you headaches. We're working through this issue, and I'll be sure to notify you once we get an update. Thanks again for bringing this up here!
Thank you Alyssa, I came up with a quick workaround in the meantime: adjusting the video setting to play "when triggered" or "clicked" solves the problem, I think it has something to do with the "play automatically" setting of videos, and can be solved in this way, but it's still a bug that deserves to be escorted to the door I think (since I do not like killing insects!)
That's really helpful to know, thank you! I'll add those details to our report.
I'll be sure to let you know as soon as we get this bug "swept out the door." ☺️
Hi, do we have any updates regarding this bug?
Hi Christian,
No update on this issue yet. Have you tried the work around to change the video setting to play "when triggered" or "clicked"? Dario indicated that fixed it for him.
Yes but since we really need the video to play automatically I instead set a trigger in the main layer to Pause the Video on the slide layer when timeline starts and it seems to prevent the video sound from playing when clicking on the replay button.
Thanks.
Thanks for sharing that here, Christian - and we'll keep you posted with any other updates on our end.
Hi all,
Great news! We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here.
The item you'll be interested in is how it fixed an issue where videos on different layers would sometimes play simultaneously when revisiting a slide in HTML5 output.
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
This discussion is closed. You can start a new discussion or contact Articulate Support.