SL not exporting to xliff
Aug 16, 2017
By
Amelia Myers
Hello!
I'm trying to export a translation file as xliff and it is not working. I have tried in both SL2 and SL3. In SL3, I get an alert that says storyline may crash (but it has yet to actually crash), and the loading bar never increases. In SL2, I don't get any alert, but no progress is made in the loading bar.
I saw some other threads that suggested closing other microsoft programs, which I have tried.
Any other ideas about why this is happening or how to fix it?
Thanks!
5 Replies
Sorry that's happening, Amelia! I'm happy to help you figure this out.
It would also be helpful if we could get a copy of your file, and we'll try to export it on our end. Could you attach your file here?
Looking into it further, it seems it is an issue with the course not being in English. My goal was to export a translated course as XLIFF so the translation company could have a head start on translating an updated version of the course. I tried exporting an English course as XLIFF and it worked immediately.
Is there a known issue with XLIFF and foreign languages? I can't attach the file due to client confidentiality.
Thanks for your help!
Ah, good catch, Amelia. What language is the course in? Has this happened with multiple languages?
I tried with both Japanese and Spanish and neither of them worked with exporting the XLIFF.
Thanks, Amelia. I haven't seen reports of folks having issues exporting in those languages, so could we have a look at your files? I know you mentioned you can't share them publicly, but you're more than welcome to send them to us privately here. Our Support team will sign a NDA, if you'd like.
This discussion is closed. You can start a new discussion or contact Articulate Support.