I need to update a presentation in SL1, but when I try to open the program - either by opening the actual presentation or by just opening the program first before navigating to the presentation - I get a message that I need Flash 10 or higher to use SL. I have Flash 17 installed. I've double and triple checked. I can't get SL to open - any suggestions?
It looks like Michael has you covered here, and this issue came about with the update to Flash 16 that occurred in December. If you continue to have difficulty after installing the update, please reach out to our support team here.
Thanks for the update - and pleas make sure you are using the latest update to ensure you don't run into this issue again. You can check which update you're utilizing by clicking on "About Articulate Storyline" and you should see the update number listed there.
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Download and install the latest SL1 Update.
Hi Jennifer,
It looks like Michael has you covered here, and this issue came about with the update to Flash 16 that occurred in December. If you continue to have difficulty after installing the update, please reach out to our support team here.
It took uninstalling and re-installing, but I seem to be set now. Thanks!
Hi Jennifer,
Thanks for the update - and pleas make sure you are using the latest update to ensure you don't run into this issue again. You can check which update you're utilizing by clicking on "About Articulate Storyline" and you should see the update number listed there.
It says "UPDATE 8: 1412.921" and when I click "Check for Updates" it says there are none available. Thank you!
Great. You should be good to go than. :-)
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