SL2 BUG: "Pause timeline of base layer" property does not work consistantly

Oct 29, 2014

Please help!

I converted my file from SL1 to SL2, now when a trigger (based on a T/F variable) shows a layer with "Pause timeline of base layer" the base layer does not pause.

It worked in SL1.

Here is the trigger to show the layer:

Here is the setting to pause the base layer:

If I click the replay icon on progress bar it will pause the base layer correctly.

Also I can remove the condition for the T/F variable that calls the layer (with the pause property) that will work.

Also if I preview just the layer not the whole project I can get the base layer to pause.

the bottom line is that the "Pause base layer" dose not work under the conditions I need or as expected.

Anyone else have this problem? Any work around? This project is do today!!

Thanks!

Tim

33 Replies

Emily Ruby

over 9 years ago10/29/14 at 5:58 pm (UTC)

Hello Tim!

Are you testing this in HTML5 output or Flash based output? We do have a report of this not working in HTML5 content currently with our QA team, and the workaround for now is to set the slide layer trigger to show when timeline reaches: and select .1 seconds or longer if needed.

If this still does not work for you, could you share the .story file here for us?

Tim Wright
Author

over 9 years ago10/30/14 at 6:44 pm (UTC)

I've create a series of "pause timeline" and "resume timeline" as a messy work around for now. I'll see if I still have an old .story file...... but its pretty big

Windows 7 WEB published - no HTML

Emily Ruby

over 9 years ago10/30/14 at 6:54 pm (UTC)

Thanks for the update Tim.

You can just share one or two slides of the file to make it smaller to share.

Tim Wright
Author

over 9 years ago10/30/14 at 8:07 pm (UTC)

can I do that privatel? DOn't want to share my impossibly creative designs with the world :)

Emily Ruby

over 9 years ago10/30/14 at 8:28 pm (UTC)

Hello Tim,

You can submit it here and put my name in the case description.

Lizzie Angell

over 9 years ago12/19/14 at 11:42 am (UTC)

I have this same problem with over 30 courses, did you ever fix this issue!??

Emily Ruby

over 9 years ago12/19/14 at 2:54 pm (UTC)

Hello Lizzie!

Unfortunately we did not get a file to test with this. We do have an issue filed for the Pause base layer not working in HTML5 output. This is being corrected by the QA team, and when an update is ready, I will post it here.

Lizzie Angell

over 9 years ago12/19/14 at 3:35 pm (UTC)

Hi Emily

I have worked out that actually it works on the first visit to the page - and then if screen is set to 'reset state' when you return to the screen it no longer works.

Please find our examples attached

pausebaselayer.story

Emily Ruby

over 9 years ago12/19/14 at 3:50 pm (UTC)

Hello Lizzie!

Thank you for sharing your file. I will pass this information along to the QA team with this issue.

chris King

9 years ago03/16/15 at 5:49 am (UTC)

Any updates on this issue? I've run into the same problem with HTML5 output only.

Lizzie Angell

9 years ago03/16/15 at 8:58 am (UTC)

I have not heard anything back on this one.

Emily Ruby

9 years ago03/16/15 at 1:28 pm (UTC)

Hello Chris!

This is still with our QA team. I will post here once there is an update.

Johny Thomas

almost 8 years ago05/17/16 at 2:26 pm (UTC)

Hi Emily,

We are trying to make an html5 compatible course( using Storyline 2) , which needs the user to click at certain parts of the content to proceed, however our content doesn't pause at all in the output .

We were trying to make it pause at the end of an animation ( we use a fade in entrance animation). the slide pauses in our preview .. but the html5 content just continues to play.

this thread had some activity about a year ago .. just was curious if any solution was found for it.

Emily Ruby

almost 8 years ago05/17/16 at 4:47 pm (UTC)

Hi Johny,

Would you be able to share a sample file for me to take a look?

Thanks!

Johny Thomas

almost 8 years ago05/19/16 at 1:47 pm (UTC)

Sure Emily - i have uploaded the file at http://www.articulate.com/support/contact/submit.php - and have put your name on the description.

Leslie McKerchie
Staff

almost 8 years ago05/19/16 at 5:16 pm (UTC)

Thanks for letting us know Johny. I do see where your case (00792598) has been created.

Johny Thomas

almost 8 years ago05/23/16 at 10:02 am (UTC)

Thanks for the reply Emily and Leslie , the solution of separating flash content layers from the rest of the clickable layers worked .

Emily Ruby

almost 8 years ago05/23/16 at 11:48 am (UTC)

Glad to hear you are all set!

henri j

almost 8 years ago06/10/16 at 2:26 am (UTC)

Any update to this issue? My HTML5 output doesn't pause base layer when another layer is open.

Ashley Terwilliger-Pollard
Staff

almost 8 years ago06/10/16 at 2:42 pm (UTC)

Hi Henri,

I also responded to your query in this forum discussion - and I just wanted to say welcome to the Heroes community.

Leslie McKerchie
Staff

almost 8 years ago06/10/16 at 2:45 pm (UTC)

Hi Henri!

This issue is still open and in the hands of our QA Team, so I do not have an update to provide at this time.

Raphy Abano

over 7 years ago01/16/17 at 7:59 pm (UTC)

Hi Leslie and Ashley!

So I'm wondering if there has been any traction from your QA team regarding this issue (particularly the one that Henri mentioned). I've tried several approaches as well such as using a T/F variable and a trigger that pauses the base layer timeline when that variable changes.

It's not entirely gamebreaking for the project I'm working on, but it would definitely help in producing a similar behaviour with the Flash version!

Leslie McKerchie
Staff

over 7 years ago01/16/17 at 8:13 pm (UTC)

Hey Raphy - Unfortunately I do not have an update to provide on this issue. We are trying to do a better job at keeping up with the issues affecting our customers, including breadth of impact, so I will add that we've had another user affected and be sure that this thread is flagged for update when applicable.