Hi Natacha! I apologize if I misunderstood. Your statement was hard to follow and I did not realize you intended it as an extension of Sam's report above.
Are you able to re-create the issue if you publish via SCORM Cloud or is the issue limited to your LMS?
No problem ;-) Next time I'll be a little more detailed in my answer.
No idea, I just based my answer on the feedback I got from some employees who tried to open the e-learning courses at home on their Mac. Somehow the courses won't work well on mac, but as they don't have to be able to access them from home, this isn't my nr 1 priority (right now). I myself don't have a mac to test on...
I just wanted to let Sam know that he isn't alone with this problem.
Intermittent problems like this by their nature are not reproducible on demand. I could invest time working with support to no avail.
If the community at large has also witnessed the issue, it would seem to suggest that a better approach would be to increase MAC testing at Articulate.
I don't find any notice that we've seen this issue at large, with this discussion being about 8 months old as well? I know a number of our team and other colleagues utilize Macs and Chrome as their main set up so I suspect we may have run into it by now?There are a number of different factors we'd want to confirm: Are you able to narrow down any other factors such as Chrome within the VM or native to the Mac side? Do you know if it was viewing the course hosted on a particular LMS? Was Flash disabled in Chrome? Were the course published with HTML5?
Our QA team does run through testing all the browsers as documented in the system requirements prior to major releases and updates, so as long as you're adhering to those guidelines we'd expect it to work and if its not working that's when we'd want to have you work direct with our Support Engineers to test further.
When we're unable to replicate it, it's much harder to track down. Were you able to answer any of the questions I posed previously? I haven't run into any recent issues testing the content within my Mac environment or when I'm running within the Windows side of things.
As far as answering questions goes... these courses go to customers. I don't work there and the MAC users are often in departments other than my point of contact. I would love to hand you the information needed to reproduce the problem. Unfortunately, when I do reach out to get further information, the end-user often can't say that anything unusual was happening at the time and that the MAC is running the latest of everything, including Flash.
What I do know is I don't get these problems from Windows users. We also know that different customers using different courses have this issue. This isn't a one-of workstation issue.
Yes, it's published with HTML5 but I've had multiple reports of MAC issues with the latest flash installed.
Two contractors that perform QA functions have up-to-date MAC environments - both Safari and Flash - and both have reported crashing and lockups on intermittent not-reproducible occasion.
Is there any known problem with earlier OSX versions? I know versions at this client range from 10_6 to 10_11
I don't see any reported issues with earlier OSX versions. I recently updated to 10.11 and too be honest I don't know what I was on just prior to that but I consistently test courses in Chrome and Firefox without issue. A number of our support team are actually using Macs (that way we can test Articulate software in multiple Windows environments) and I haven't heard of any issues among us either. If you'd like to send me a link to the course I can test it personally and see if it crashes my set up as well - if so, it may be something specific to the file or where it's hosted. Have you tried hosting it anywhere else to see if those users can replicate the issues? A site like Tempshare or even SCORM Cloud would be a good testing platform?
I've experienced LOTS of crashing of the Flash player on my Mac in Chrome. Sometimes several times a day. However, this isn't something that I notice with Storyline outputs. Haven't seen a Storyline Flash publish lock up or crash the browser yet. I see it often on sites with Flash-based ads and video players.
17 Replies
Hi Sam!
I've reached out to my team to see if we've gotten any reports and hopefully users will chime in if they have.
First: We use an LMS.
But yes, our LMS, SL2 & Mac do not work well together...
Hi Natacha!
We do not have a native Mac version of Storyline at this time.
Thanks ;-)
But luckily we use Windows at the office ;-)
I started this thread about learners who have a MAC/crash intermittently using Google Chrome to view SL2 courses in Flash format, hosted on an LMS.
And my first answer is just that: on our LMS, SL2 courses will not work as they should in a MAC environment (Chrome & Safari)
Hi Natacha! I apologize if I misunderstood. Your statement was hard to follow and I did not realize you intended it as an extension of Sam's report above.
Are you able to re-create the issue if you publish via SCORM Cloud or is the issue limited to your LMS?
Some doubt about the LMS is warranted, but the chances of Natacha and I using the same LMS is slim.
Seems to suggest it is something about MAC/Chrome/Safari/Flash
Sam
No problem ;-) Next time I'll be a little more detailed in my answer.
No idea, I just based my answer on the feedback I got from some employees who tried to open the e-learning courses at home on their Mac. Somehow the courses won't work well on mac, but as they don't have to be able to access them from home, this isn't my nr 1 priority (right now).
I myself don't have a mac to test on...
I just wanted to let Sam know that he isn't alone with this problem.
Thanks Natacha.
Sam - have you reached out to our support team to assist in understanding and testing? I do not have a Mac at this time either to further assist.
Intermittent problems like this by their nature are not reproducible on demand. I could invest time working with support to no avail.
If the community at large has also witnessed the issue, it would seem to suggest that a better approach would be to increase MAC testing at Articulate.
Hi Sam,
I don't find any notice that we've seen this issue at large, with this discussion being about 8 months old as well? I know a number of our team and other colleagues utilize Macs and Chrome as their main set up so I suspect we may have run into it by now?There are a number of different factors we'd want to confirm: Are you able to narrow down any other factors such as Chrome within the VM or native to the Mac side? Do you know if it was viewing the course hosted on a particular LMS? Was Flash disabled in Chrome? Were the course published with HTML5?
Our QA team does run through testing all the browsers as documented in the system requirements prior to major releases and updates, so as long as you're adhering to those guidelines we'd expect it to work and if its not working that's when we'd want to have you work direct with our Support Engineers to test further.
Bothersome that this isn't an issue at large... I have two different clients, both having problems with MAC computers.
One client is sending an all-hands email to inform employees to use Windows machines only to view the course.
And no one else is having an issue.
Sam
Hi Sam,
When we're unable to replicate it, it's much harder to track down. Were you able to answer any of the questions I posed previously? I haven't run into any recent issues testing the content within my Mac environment or when I'm running within the Windows side of things.
Hi Ashley,
As far as answering questions goes... these courses go to customers. I don't work there and the MAC users are often in departments other than my point of contact. I would love to hand you the information needed to reproduce the problem. Unfortunately, when I do reach out to get further information, the end-user often can't say that anything unusual was happening at the time and that the MAC is running the latest of everything, including Flash.
What I do know is I don't get these problems from Windows users. We also know that different customers using different courses have this issue. This isn't a one-of workstation issue.
Yes, it's published with HTML5 but I've had multiple reports of MAC issues with the latest flash installed.
Two contractors that perform QA functions have up-to-date MAC environments - both Safari and Flash - and both have reported crashing and lockups on intermittent not-reproducible occasion.
Is there any known problem with earlier OSX versions? I know versions at this client range from 10_6 to 10_11
Sam
Hi Sam,
I don't see any reported issues with earlier OSX versions. I recently updated to 10.11 and too be honest I don't know what I was on just prior to that but I consistently test courses in Chrome and Firefox without issue. A number of our support team are actually using Macs (that way we can test Articulate software in multiple Windows environments) and I haven't heard of any issues among us either. If you'd like to send me a link to the course I can test it personally and see if it crashes my set up as well - if so, it may be something specific to the file or where it's hosted. Have you tried hosting it anywhere else to see if those users can replicate the issues? A site like Tempshare or even SCORM Cloud would be a good testing platform?
I've experienced LOTS of crashing of the Flash player on my Mac in Chrome. Sometimes several times a day. However, this isn't something that I notice with Storyline outputs. Haven't seen a Storyline Flash publish lock up or crash the browser yet. I see it often on sites with Flash-based ads and video players.
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