Please see below for error message, it only pops up when I open one specific project in SL2. the project has always been an sl2 file and importing into a new file didn't resolve it. Any ideas?
Hi, Harri -- Thanks for reaching out and sorry for your troubles! May I ask, are you making modifications to your published output folder? If so, that is not something for which we'd be able to provide support, so if you can share a few more details if you have made alterations, perhaps someone in the community will be able to assist you further.
I'm not editing a published output, only trying to edit a .story file that worked fine until a few weeks ago.
Also I don't think the info about the start page will help as it occurs both when i'm on the work network (and therefore subject to any settings they have in place) and when completely off the network using my personal internet connection at home (and I don't have any firewalls etc).
I will try and 'fix' storyline in case that's the issue. I'll let you know how it goes.
4 Replies
Hi, Harri -- Thanks for reaching out and sorry for your troubles! May I ask, are you making modifications to your published output folder? If so, that is not something for which we'd be able to provide support, so if you can share a few more details if you have made alterations, perhaps someone in the community will be able to assist you further.
And on second thought, Harri, the error message you are seeing could be related to the information contained in this article for when Tutorials Are Missing from Articulate Storyline 2 Start Page. Please let us know if that helps, and if issues persist, you may want to consider running through the repair steps listed here, as well.
Hi Christine
Thank you for the reply.
I'm not editing a published output, only trying to edit a .story file that worked fine until a few weeks ago.
Also I don't think the info about the start page will help as it occurs both when i'm on the work network (and therefore subject to any settings they have in place) and when completely off the network using my personal internet connection at home (and I don't have any firewalls etc).
I will try and 'fix' storyline in case that's the issue. I'll let you know how it goes.
Thanks
Harri
Thanks for the additional information and update Harri.
This discussion is closed. You can start a new discussion or contact Articulate Support.