SL2: Pause timeline of base layer bug - with video

Hi,

I have created a simple 3 page project with a video on the second slide. The video is paused when a text box appears on a separate layer after 1 second on the base layer timeline. When the user clicks the text box it hides the layer and the video resumes.

I find that this action works fine if the user plays the entire video but if the user skips the video by going onto another slide before the video has finished and then goes back to the video slide the layer with the text box appears but it no longer pauses the base layer.

It's probably easier to see the error in action so I have attached it to view.

Thanks

Phil

13 Replies
Ashley Terwilliger

Hi Phil,

Thanks for sharing the file here with us. I took a look and saw that the slide's revisiting properties were set to "automatically decided" and when I changed it to "resume saved state" I was able to let the layer element remain there and revisit the slide using the previous button and the slide was still paused. 

Phil Eagles

Hi Ashley,

Thanks for your reply, can you confirm which layer you set to "resume saved state"? I first tried it on the layer with the text box and if I go to the video page and wait for the text box to fly in but then go to slide 3 before clicking the text box and go back to the video page the video still does not pause.

I then tried setting the base layer to "resume saved state" and waited until the text box flew in and then clicked to slide 3 and back to the video page but this time when the text box flys in the video has paused but I am no longer able to click it to close it and watch the video.

Thanks

Phil

Phil Eagles
Emily Burnett

Hello Phil,

i am not able to see this occur. I clicked past the video, then went back to the slide and the pause layer worked as designed. Can you test this output and see if you are seeing the issue?

 

Hi Emily,

Yes I still get the same problem. It seems to ignore the pause if I click back and forwards between slides 1 & 3

Ashley Terwilliger

Hi Phil,

I changed that setting on the base layer, as you mentioned the text box reappears and the video is paused. I also changed the slide layer to have it set to "automatically decide" instead of "reset to initial state". Can you take a look at the attached copy here and let me know if this works for you. 

Phil Eagles

Hi Ashley,

Thanks for the quick response. It now does work, however the video is now paused at the point the text box appears. The text box is no longer in sync with the start of the video.

So for example the first time I view the page the text box appears after 1 second of the video playing which is correct. But if I go to slide 3 and then revisit the video slide the text box appears after 1 second in the timeline but the video hasn't restarted so it's now out of sync with the timeline.

This is a key functionality that needs to work because I plan to have multiple text boxes flying which will pause the video on cue. The users needs to be able to revisit the page again but this won't work if the video goes out of sync.

Thanks

Phil

Phil Eagles

I just want to highlight the importance of the error I'm getting. I have set both the base layer and text box layer to reset to initial state. The video slide works fine if you progress through the course normally, the text box appears after 1 second and upon clicking it resumes the video.

However if the user quickly clicks past the video slide to slide 3 and then returns to the video slide the video no longer pauses when the text box appears. I would class this as a bug because the pause timeline of the base layer no longer works.

Does anyone know of a solution round this??

http://setup.proofing.brayleinolearning.co.uk/pauseerror/story.html 

 

Ashley Terwilliger

Hi Paul, 

My apologies, it looks like I didn't get a notification for your reply from a couple days ago. 

So if you're using slide layer properties in regards to resuming the saved state and also setting the base layer with properties, the layer and the base layer are now independent of one another. And with that set up, they may be a bit out of sync. 

I quickly clicked past the video slide (so that I didn't see the text box) and then when i clicked previous to return to it, the text box appears and the video is paused. What I'm seeing that is actually problematic is that when unpausing the video layer, jumping to slide 3, and then returning to the video slide, the layer is reshown - instead of keeping the "hide layer" trigger in a resume state if the user unpaused the video. 

I'm going to keep playing with and looking at this file, but just wanted to share an update since I missed your post the other day. 

Ashley Terwilliger

Hi Phil,

I've been continuing to test - and I see the same behavior on a brand new file as well, with a really basic video but the same set up as your file. It always shows me the layer again even if it had been hidden. I'm going to share this with our QA team for additional review as it's not following the behavior I'd expect to see. I don't have a timeframe to offer in regards to an update on this issue but I'll keep you posted here with any addition updates. 

Jennifer Johnston

Hello,

I have come across this issue as well. I agree, this is (yet another) bug in something that is a key feature of Storyline.  I'm assuming this (also) does not yet have a resolution in the last 24 days since the most recent post in this thread?

I don't have a video on my base layer but upon returning to the slide, and clicking to a layer, the "Pause Timeline on Base layer" no longer functions. The audio plays and the objects even appear on top of a displayed layer despite being hidden on that layer. The "hide objects on base layer" is not selected, but the objects themselves are hidden.