SL2 Right-Click Trigger Fails

Thanks Emily,

I was pulling my hair out thinking I was doing something wrong.

Hi

We just purchased Storyline & I'm also experiencing problems with the right click trigger action.  This is a crucial functionality within our simulation recordings.  When I record & view in view mode everything is working as expected. When I insert recording in Try mode that is when the right click action does not work. 

Hello Sushi,

Welcome to the community! The issue with the right click is currently being reviewed by the QA team, I will update this thread when there are any workarounds or updates.

Has there been any progress on this one.. Right click functionality is making me lose my hair (see picture)...  We can't make it work properly for love nor money, and have resorted to having to tell users that it doesn't work, and use a next button to bypass it. We are desperate to get a resolution to this issue. I'm about to log it with the support desk to see if I can get something done.

While I haven't seen any change, I have been able to narrow down the 'how-and-when' regarding this bug.

Again, for the moment, right-click functionality will work only on the base layer. Additionally, even if you are organized enough to just have a ton of stacking content triggers on a single layer, SL2 only seems to   'allow' up to two right-clicks per slide before it starts to freak out on you.

Since I do not display the slide menus, and use triggers rather than the Next button, I simply use multiple pages rather than layers where right-click activities are involved. With clever design, your user will know no different.

Finally, the preview player in SL2 can be a bit hunky sometimes so you may want to do a test publish to try out interactive elements that don't seem to preview correctly.

I hope this helps some folks use the tool as-is until progress is made on a bug fix.

This still fails for me. Unfortunately, we needed a more reliable solution so we just used some word smithing as a cheesy workaround ("Next, right-click the button to proceed to the XYZ page. For this example, we click the button for you."). This obviously will not work for long because for the tutorial we need to emulate the functionality of the software as closely as possible, and to provide users with a true sandbox experience, we need for them to be able to right-click when they would normally right-click when using the real software. So we do need this fixed with high priority.

Hi David, 

I still see this particular issue with the QA team in terms of how triggers for right click behave on layers and within the Flash output. I don't have an update to share, but I've included this thread in the report filed with QA so that we can update you here once information is available. 

I'm with David, I can't get the right click functionality to work, even on the base layer.. or in preview, or in flash, or anywhere...  So yes, I am forced to use text to tell users it won't work, and they should use the next button to simulate it...  As indeed we have to do for Ipad and other tablets, as it seems they don't support this functionality at all....   very frustrating. I've logged a support call for it, response so far is:

We  have reviewed your issue and we were able to duplicate your issue on a new project. I have submitted your case to our Quality Assurance team for their review. Unfortunately I was unable to determine a workaround. I cannot offer a time frame for when or if this issue will be resolved.

Hopefully it will be resolved.

Hi Paul,

It is documented here in regards to the right click triggers and our team is continuing to investigate. 

Paul - That's actually really good news, so thank you for sharing.

Ashley - as always, so helpful! Thank you.

This is a deal breaker for my group at Amazon right now. Really hoping ya'll can get a fix out soon.

Jedidiah,

I feel your pain. If you reach out to Storyline support, while they will 'recommend' forcing a display in HTML 5, they are more than happy to provide a roll-back to version 4 in the interim.

Adam - thanks for the heads up. I'll definitely do that. Do you know if my native files will open in a rolled back version or if there are any other issues that might crop up? 

Thanks again!

I experienced no issues with the rollback! Good luck!

Hi Jedidiah,

You can connect with our Support team here to discuss using Update 4. 

HI has there been any resolution with the Right Click issue.

Easy work arounds accepted.

Not as far as I have heard. I've got a support call logged about it, and they just say they can't give us a resolution date, which is so frustrating... I'm just telling people that right click doesn't work, and to use a next button to simulate it. not sure how long we can keep doing that for though.

Hi Mick, 

as paul mentioned it's an issue that at ill with on our  team am for review and investigation. I will provide an update here once available 

Hey Ashley,

I too am experiencing this problem on the base layer of a few of my slides. My course was originally developed in SL1, and worked perfectly at the time of publish. Now, we have updated to SL2 and I need to update a piece of outdated information in the course, but can not republish due to this bug. I am disheartened to see that the sting has been active for 6 month, and there is not a resolution for this issue. Can you provide any information on a timeline till resolution?

Thank you for keeping an eye on this for all of us.

Hi Amy, 

I know that this has been a tricky bug and impacted a lot of people - so we're continuing to share with our QA team what that impact is based on thoughts shared here and cases. I don't have a timeline or additional information to share at this time, but once we do we'll be sure to post here. 

Hi,

We are also recording software simulations and we also need this bug to be fixed.

In the meantime, while this issue is being investigated, does anyone have a good workaround solution?

Thanks!

Hi Amelie, 

I don't have an update in regards to this issue with our QA team, but once we have an update we'll share here. 

In regards to workarounds, I haven't seen a good example shared in the forums, but hopefully someone will be able to share something here with you. 

Hi Amelie,

The only thing you can do is to downgrade to Update 4, which does seem to help, (although you will have to live with the reminders that there's an update available, and would you like to download it). You will still have problems with mobile devices though, as you can't simulate a right click on them. I'd be very happy to be proved wrong on that one.

As for workarounds, I have looked for ages, but in the end, I am still just adding in a disclaimer to say it doesn't work, and using a Next button to move to the next screen. If they are of any use, I've attached the front screen disclaimer and right click page disclaimer gifs I insert. Feel free to ignore them :-)  Not had any negative feedback about it as yet, although I really don't like doing it.

Hope it helps.

The right click doesn't work from the base layer either.  It worked in SL1 and I'm updating a course that was developed on SL1.  Very difficult to teach using a simulation when it doesn't work.  Any ETA on a fix?