I'm using the 30-day trial of Storyline 2 to edit a project (from my local hard drive) which was started in Storyline 1 in a Windows 7 environment. After editing for awhile my slide suddenly goes white and is replaced with a big red X. I've closed and restarted SL2, made duplicates of the slide and the file - no go. I've created a new project and imported the old file - no go. I can see slides but as soon as I try to edit I get the big red X - please help.
Thanks for your response. I've tried importing the project into a new file and the problem persists. And I'm accessing and saving the file locally to my hard drive. I've noticed that the red x appears and goes away as I enter or exit text boxes on any of my slides. Just before this happened for the first time I was applying a strikethrough font effect to a phrase in a numbered list. Not sure if it's relevant but I'm using the Chronicle font. At this point, the only work around I've found is to delete my earlier text boxes and recreate them - I'm avoiding numbered lists and font effects.
I had this issue too when trying to copy and paste a chart from Microsoft Word. Even though the chart did not work, any subsequent cut and paste would result in a white box with red cross. I had to close both programs and reopen them. To get the chart over I had to save it as an image and import.
I think I figured out why my text boxes turned into red x's of death.
It had something to do with a font family I was using (Oswald) that had 3 different weights in it. I removed the font from my computer and re-installed just one of the weights that I downloaded from Google Fonts, and the problem went away.
Is this a font problem, or does Storyline not handle certain fonts well?
I have this issue too and have done extensive testing.
I crash whenever I attempt to edit a numbered list that is Open Sourced font.
Crash only happens with the following conditions:
Non-Microsoft Office installed fonts AND
Numbered lists (bulleted lists are fine) AND
Editing numbered lists AND
List item being edited is non-Microsoft Office installed font (list item in other fonts are fine) AND
Cursor is at the end of the list item line AND
Either on a Slide text box OR in Notes pane
Interesting thing to note: I can edit a numbered list w/out issue using True-Type font OCR A Extended. OCR A Standard (open-sourced font) causes the crash. Same happens with Cooper Black (TT) vs Cooper Black Std (O).
In Notes pane, Brush Script MT (TT) is fine, but Brush Script Std (O) causes the crash.
On slide, Brush Script MT (TT) and Brush Script Std (O)are fine
The first time I saw this issue, I had created a table in Outlook and then copied and pasted that onto my Storyline slide. Afterwards, every time I clicked to edit the text in the table in Storyline I would see the white screen with the red X.
I found a quick workaround that works for me. When I see the red X, I save my file and close SL2. Then I make a copy of the file and open the newly copied file. Somehow, the red x is now gone and I can continue editing. I know it doesn't really make sense... but hope this helps!
This issue crashed my version of SL2 and I can't reinstall it. I was using Open Sans, saved a copy, opened the copy and it happened again..did it twice more and still same.
Thanks Christine. This worked for me and saved me getting a few extra grey hairs. Has a solution been found for this bug? I am using the latest version of SL2 and I thought I had read somewhere what the issue was. Can't find it now of course. In my case, I was trying to paste a table from Word 2010 when I got the red cross syndrome.
Hi Emily, Actually, as I said, I am using the latest version of Storyline 2. In fact, I just double-checked. So the issue is apparently not corrected. Like Brian Allen, my issue seems to be connected to pasting a table from Office.
I don't have the case number, but I'm pretty sure I've submitted an incident for this as well, or a bug report, or something along those lines. I could be mistaken...
Yes, this happens to me also every time I copy/paste tables, even as a screen clipping - seems to import okay but big red X appears if I try to edit or re-size anything on the slide, very frustrating.
Storyline does not support tables, so copying and pasting them could be causing the error. If you are getting the error with any other situations, you could submit a support case with any further details.
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Hello Keith,
We are sorry you are experiencing this issue. Please verify that you are working locally as described here.
You can also try to import the file into a new storyline file.
If the issue persists, you can repair Storyline.
Emily,
Thanks for your response. I've tried importing the project into a new file and the problem persists. And I'm accessing and saving the file locally to my hard drive. I've noticed that the red x appears and goes away as I enter or exit text boxes on any of my slides. Just before this happened for the first time I was applying a strikethrough font effect to a phrase in a numbered list. Not sure if it's relevant but I'm using the Chronicle font. At this point, the only work around I've found is to delete my earlier text boxes and recreate them - I'm avoiding numbered lists and font effects.
Hello Keith,
If the issue persists, you can always submit a support case.
I had this issue too when trying to copy and paste a chart from Microsoft Word. Even though the chart did not work, any subsequent cut and paste would result in a white box with red cross. I had to close both programs and reopen them. To get the chart over I had to save it as an image and import.
I had the same problem as well, imported PowerPoint slides into Storyline. Just clicking in a text box makes it go all white boxy. Strange.
Hello Alan,
We would suggest to Import the files into a new Storyline file, or try to Repair Storyline and see if this helps your issue.
I think I figured out why my text boxes turned into red x's of death.
It had something to do with a font family I was using (Oswald) that had 3 different weights in it. I removed the font from my computer and re-installed just one of the weights that I downloaded from Google Fonts, and the problem went away.
Is this a font problem, or does Storyline not handle certain fonts well?
Hello Alan!
I have seen other reports of this, but not sure if it is font specific. There are a few support cases open as well.
Generally the instructions here and here have been helping.
Please make sure you are using the latest update.
Hi Keith,
I have this issue too and have done extensive testing.
I crash whenever I attempt to edit a numbered list that is Open Sourced font.
Crash only happens with the following conditions:
Interesting thing to note: I can edit a numbered list w/out issue using True-Type font OCR A Extended. OCR A Standard (open-sourced font) causes the crash. Same happens with Cooper Black (TT) vs Cooper Black Std (O).
In Notes pane, Brush Script MT (TT) is fine, but Brush Script Std (O) causes the crash.
On slide, Brush Script MT (TT) and Brush Script Std (O)are fine
Here is the link to my post about this issue: http://community.articulate.com/forums/t/57211.aspx
Thanks for adding your thread in Tricia!
The first time I saw this issue, I had created a table in Outlook and then copied and pasted that onto my Storyline slide. Afterwards, every time I clicked to edit the text in the table in Storyline I would see the white screen with the red X.
I found a quick workaround that works for me. When I see the red X, I save my file and close SL2. Then I make a copy of the file and open the newly copied file. Somehow, the red x is now gone and I can continue editing. I know it doesn't really make sense... but hope this helps!
This issue crashed my version of SL2 and I can't reinstall it. I was using Open Sans, saved a copy, opened the copy and it happened again..did it twice more and still same.
Thanks for sharing Christine!
And Wendy I do see that you have an open support case for this issue. i will keep an eye on that as well.
Thanks Christine. This worked for me and saved me getting a few extra grey hairs. Has a solution been found for this bug? I am using the latest version of SL2 and I thought I had read somewhere what the issue was. Can't find it now of course. In my case, I was trying to paste a table from Word 2010 when I got the red cross syndrome.
Hello Dave!
The issue was with using a numbered list and custom fonts. It was corrected in the latest Update 2 for Storyline.
Hi Emily, Actually, as I said, I am using the latest version of Storyline 2. In fact, I just double-checked. So the issue is apparently not corrected. Like Brian Allen, my issue seems to be connected to pasting a table from Office.
Hello Dave!
You may want to submit a support case to see if there is a different underlying cause for your issue.
Done
I don't have the case number, but I'm pretty sure I've submitted an incident for this as well, or a bug report, or something along those lines. I could be mistaken...
Thanks Dave, I will keep an eye out on your case.
Brian, I am not showing a case for you with this issue. Do you recall when you may have submitted this?
I may not have, could be I meant to and forgot (but thought I did)... If I did it would have been at least two months ago
Ok, I just wanted to make sure I was not missing it!
Yes, this happens to me also every time I copy/paste tables, even as a screen clipping - seems to import okay but big red X appears if I try to edit or re-size anything on the slide, very frustrating.
Hello Janine!
Storyline does not support tables, so copying and pasting them could be causing the error. If you are getting the error with any other situations, you could submit a support case with any further details.