SL3 Mobile View with junk character.

Screen Shot for the above issue

Hi Geetha,

Sorry that's happening! I haven't seen this brought up in the forums before, so I'm glad you reached out. I'm going to put you in touch with our Support Engineers so we can try and get this resolved. Be on the lookout for an email from Support@Articulate.com!

Hi Alyssa,

Thanks for your response,  I didn't receive any email from your side. 

It will be very helpful if I get a quick reply :) 

I'm sorry you're not receiving our emails, Geetha! My colleague Lea sent you a message on September 11 requesting your .story file. You can send your project file to her using this link.

I'll ask Lea to send you another email, and please let us know if you don't receive it! 

Hi Alyssa ,

Sorry for the late reply, I have uploaded the file by using above link. The actual error is in mobile view. 

No worries, Geetha! I see that Lea is now testing your file, and she will reply as soon as she has more information to share. 

Hi Alyssa,

Thanks for your reply. It will be very helpful if I get the solution asap. :)

Hi Geetha,

Thanks for checking in! Lea sent you an email requesting more information on September 21. Please let me know if you did not receive that message, and I'll have her re-send it to you!

can u post the solution in this chat itself, am not receiving any mail.

Absolutely! Here is the latest email response from Lea:

Thanks for sharing your project files. I have published and uploaded this into SCORM Cloud and I was not able to replicate the issue during my testing. 

Can you please confirm the following: 

1.) You mentioned that you have installed the fonts on the local machine. Did you install the Bamini and Baamini font before publishing your course? 
2.) What is the OS device you are using to view your course? 
3.) What browser version are you using to view your course? 
4.) Can you see this issue on more than one device/browser? 
5.) What is the exact version of Articulate Storyline you are using? Please go to Help>About Articulate Storyline to obtain this. 

I look forward to these information so that I can troubleshoot this issue further. Thanks!

I want to make sure you receive our emails in the future, so could you please send me a screenshot of the email address you prefer to use by clicking here?