SL3 - problem with result slide : infinity%

Jul 04, 2018


I have a project with 8 question banks. The learner has to go through all of them as a final evaluation. Some questions within the banks are compulsory and others are chosen randomly.

I have a result slide after each question bank.

At the end, I have a final result slide that calculates results for the previous result slides.

My problem : on the final result slide, my score shows infinity%

Any idea on where the problem comes from ?

Thanks for your help!

Have a great day :)

38 Replies
Josué Plante

Forget about my previous post, my solution doesn't work. :-(

The only workaround I found was to manually calculate your total score with triggers. Add the percent score of all your "Banks Results" slides and then divide by the number of banks. Then modify the Passed/Failed triggers to use your variable instead of the one from Storyline.


Triggers to manually calculate several banks score total.

It works for real this time! ;-)

Katie Riggio

Hi, Stacey. Thanks for checking in, and sorry you've hit this problem!

Although I don't have an update on this bug just yet, I promise to keep everyone here updated as soon as new information is available. For now, would it work for you to set the revisit behavior to Automatically decide?

Let me know, and we're also happy to take a closer look at your .story file to explore custom solutions!

Katie Riggio

Hello, everyone!

There a few different behaviors reported here, so I wanted to give a quick update 🔎

  • For the issue where a result slide that merged other quiz result slides miscalculated the final score and displayed Infinity%:  We're excited to share that this has been fixed in today's update for Storyline 3Update 7. You can check out all the goodies here, and download this latest version here!
    If you're using Storyline 360, a solution for this occurred in Update 30.
  • For those seeing the Infinity% score when exiting and resuming from the result side (when the question slides and result slide are set to 'Reset to initial state'):  No news just yet, but we'll keep this discussion posted on any new developments.

Appreciate everyone working with us. If there's anything else we can do to help or clarify, please let us know!

Zionext dMedia

Hello team,

Do we have an update for the below bug? Appreciate if you could update us.  

  • For those seeing the Infinity% score when exiting and resuming from the result side (when the question slides and result slide are set to 'Reset to initial state'): No news just yet, but we'll keep this discussion posted on any new developments.


Vincent Scoma

Hey Kydon Digital Media, 

As Katie mentioned above, we don't have an update on this bug just yet. You are in the right place for any updates we can share as soon as new information is available. For now, a workaround that might help is to set the Slide Properties revisit behavior to Automatically decide.

If you need our help to take a look at your file, we're always more than happy to help! You’re always welcome to share with our team here

Katie Riggio

Greetings, Ruth. Thanks for sharing your setup for a closer look!

After some digging, it looks like the revisit behavior for the quiz slides was set to Reset to initial state instead of Automatically decide

Your results slide looked great, so I just updated each quiz slide to the new property. After that, the Infinity% score no longer appears when exiting and resuming from the result side; the first attempt score shows.

The updated file is attached below, and here's a link to the published output! I'll also keep you updated on any new developments with this bug!

Lauren Connelly

Hi all!

For all of those who are you using Storyline 360, you'll be pleased to know that we just released the fix for this bug today in Storyline 360 Update 37 (Build 3.37.21453.0)!

The results slide will no longer show %infinity% when a user exits and resumes the course. 

One of the benefits of an Articulate 360 subscription is that you get continuous updates when new features and bug fixes are available. To install the newest update for the Articulate 360 desktop app, simply click the blue Update button in the top right corner. The update will automatically download and install without any additional prompts.

If you run into any trouble, please let us know in this discussion!