SL3 - published simulation BLURRY and TOO SMALL
Jun 03, 2020
By
Meera Lynn
Equipment
Windows 10 Pro
Hardware: Lenovo Laptop
Processor: Intel(R) Core(TM) CPU @ 1.60GHz 1.80 GHz
RAM: 8.00GB
System type: 64-bit Operating System, x64-based processor
Display Scale and layout: 125% (Recommended)
Display resolution: 1920 X 1080 (Recommended)
Problems:
- My publication has been done through Slides > Record Screen > full screen
- When I preview or publish my project, they are way too small so nobody can see what's on-screen clearly
- I've published as HTML5, HTML5/Flash, Flash/HTML and all my publications when viewed in Chrome, on SCORM have been too small and blurry
- When you click the hotspot on any slide, the screen becomes blurry and as soon as the next slide loads, the blurriness is eased a little
- I've used Adobe Captivate9 in the past for such work and never had that issue
9 Replies
Hi Meera,
As you have mentioned you have recorded full screen through screen recording and as your display resolution is set to 1920 X 1080. check if the story size is same as the screen screen recording, if not then set the story size to 1920 X 1080 and reinsert the screen recording and check again. If the screen recording is scaled down in the story file it may seem blurry.
hope this helps.
Thanks for the tip Mayuresh but having tested a new software simulation recording with the slide size matching my screen resolution, I'm still getting the same issue.
If you recorded at 1920x1080 you may need to reinsert the recording after changing slide size. You may need to rerecord.
Thanks Phil. I did re-record and was still not happy with result.
Mayuresh, your advice was correct but it wasn't working after several attempts this morning but later in the day, I was making progress. Perhaps I didn't fully wake up till the afternoon!
After tweaking various PC settings I managed to make progress although the result is not totally satisfactory. My recording was missing a couple of millimeters at the top right part of the screen. I tweaked the display resolution but that part remained missing. I decided to test record a browser page this time and the result looked normal (i.e captured the full page) so I put this down to the way the software I was recording is displayed; there is therefore nothing I can do about recording the "whole" screen.
Settings I used are:
PC resolution is 1920 X 1080 (this is the manufacturer's recommended size)
PC scale is 125% (this is the manufacturer's recommended size)
Launch new project in SL3
Click Design tab in the ribbon
Click Story Size Setup button
Story size - change to Custom
Untick Lock aspect ratio
Width - type in 1920
Height - type in 1080
Click OK
Click Slides in the ribbon
Click Record Screen (you may need to click Record Screen again below)
Recording control window that's now displayed - click the drop-down and select 1920 X 1080 (Story Size)
The broken line border/frame border becomes visible
Drag the bottom handle upwards if you don't wish to record the taskbar
Click the red record dot to begin recording
When finished, press ESC to end the recording
To publish the project to Web, under the Quality section, I pushed the Video quality to a maximum of 9 and Image quality to a maximum of 100%. I don't have audio so left that setting untouched.
The result looked better in Internet Explorer compared to Chrome.
Hi,
While you click Record screen and select the 1920 X 1080 (Story Size) and reduce the area from bottom which you are capturing by dragging area selection frame which will reduce the capturing area. It will not match with the story size, but this wont affect the quality of captured video.
Try to set the PC scale to 100% and then capturing.
Also check the inserted video in storyline at a 100% zoom view of storyline slide if it shows the captured video quality is good.
Mayuresh - when I record at 1920 X 1080 I'm getting the taskbar too which I don't want on my slides?
100% PC scale - I believe I tried that but the outcome was too small; my tool is a laptop. I shall attempt the 100% PC display again later and update you.
Mayuresh - I've tried to capture at PC scale 100%, while hiding the taskbar. The good thing is that my result has now filled the entire screen. The downside is that it's not as clear I need it to be. I've attached 2 screenshots to illustrate the difference in clarity.
What other settings can I implement without compromising on clarity please?
For instance, could I capture at PC scale 125% and then crop the result so it fills the screen?
Hi Meera,
Thanks for continuing to share the details of your troubleshooting as you work through this.
If you'd like one of our support engineers to take a look at your .story project file, then with your permission, please share it here. It will be deleted when troubleshooting is complete.
This discussion is closed. You can start a new discussion or contact Articulate Support.