SL3 - published simulation BLURRY and TOO SMALL

Equipment

Windows 10 Pro

Hardware: Lenovo Laptop

Processor: Intel(R) Core(TM) CPU @ 1.60GHz  1.80 GHz

RAM: 8.00GB

System type: 64-bit Operating System, x64-based processor

Display Scale and layout: 125% (Recommended)

Display resolution: 1920 X 1080 (Recommended)

 

Problems:

  1. My publication has been done through Slides >  Record Screen > full screen
  2. When I preview or publish my project, they are way too small so nobody can see what's on-screen clearly
  3. I've published as HTML5, HTML5/Flash, Flash/HTML and all my publications when viewed in Chrome, on SCORM have been too small and blurry
  4. When you click the hotspot on any slide, the screen becomes blurry and as soon as the next slide loads, the blurriness is eased a little
  5. I've used Adobe Captivate9 in the past for such work and never had that issue
9 Replies
Mayuresh Saka

Hi Meera,

As you have mentioned you have recorded full screen through screen recording and as your display resolution is set to 1920 X 1080. check if the story size is same as the screen screen recording, if not then set the story size to 1920 X 1080 and reinsert the screen recording and check again. If the screen recording is scaled down in the story file it may seem blurry.

hope this helps.

Meera Lynn
mayuresh saka

Hi Meera,

As you have mentioned you have recorded full screen through screen recording and as your display resolution is set to 1920 X 1080. check if the story size is same as the screen screen recording, if not then set the story size to 1920 X 1080 and reinsert the screen recording and check again. If the screen recording is scaled down in the story file it may seem blurry.

hope this helps.

Thanks for the tip Mayuresh but having tested a new software simulation recording with the slide size matching my screen resolution, I'm still getting the same issue.

Meera Lynn

Mayuresh, your advice was correct but it wasn't working after several attempts this morning but later in the day, I was making progress. Perhaps I didn't fully wake up till the afternoon!

After tweaking various PC settings I managed to make progress although the result is not totally satisfactory. My recording was missing a couple of millimeters at the top right part of the screen. I tweaked the display resolution but that part remained missing. I decided to test record a browser page this time and the result looked normal (i.e captured the full page) so I put this down to the way the software I was recording is displayed; there is therefore nothing I can do about recording the "whole" screen. 

Settings I used are:

PC resolution is 1920 X 1080 (this is the manufacturer's recommended size)

PC scale is 125%  (this is the manufacturer's recommended size)

 Launch new project in SL3

Click Design tab in the ribbon

Click Story Size Setup button

Story size - change to Custom 

Untick Lock aspect ratio

Width - type in 1920

Height - type in 1080

Click OK

Click Slides in the ribbon

Click Record Screen (you may  need to click Record Screen again below)

Recording control window that's now displayed  - click the drop-down and select 1920 X 1080 (Story Size)

The broken line border/frame border becomes visible

Drag the bottom handle upwards if you don't wish to record the taskbar

Click the red record dot to begin recording

When finished, press ESC to end the recording

To publish the project to Web, under the Quality section, I pushed the Video quality to a maximum of 9 and Image quality to a maximum of 100%. I don't have audio so left that setting untouched. 

The result looked better in Internet Explorer compared to Chrome.

Mayuresh Saka

Hi,

While you click Record screen and select the 1920 X 1080 (Story Size) and reduce the area from bottom which you are capturing by dragging area selection frame which will reduce the capturing area. It will not match with the story size, but this wont affect the quality of captured video.

Try to set the PC scale to 100% and then capturing. 

Also check the inserted video in storyline at a 100% zoom view of storyline slide if it shows the captured video quality is good.

Meera Lynn

Mayuresh - I've tried to capture at PC scale 100%, while hiding the taskbar. The good thing is that my result has now filled the entire screen. The downside is that it's not as clear I need it to be. I've attached 2 screenshots to illustrate the difference in clarity.

What other settings can I implement without compromising on clarity please? 

For instance, could I capture at PC scale 125% and then crop the result so it fills the screen?