It's been a heck of a time dealing with this. It comes and goes with every iteration of a project file. For example, I have 4 layers with a video on each and a hotspot on each to close out the layer. Yet, the video remains visible after clicking the hotspot.
My remedy, which is an annoyance:
Export the CC from each video, delete the videos, reinsert the videos, then reimport the CC to each video.
I can't submit my file because of an NDA, but this needs to be fixed ASAP, please.
Thanks for sharing what you are experiencing with your project.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete. An NDA can be signed if needed or you can remove any confidential information.
I tried 2x to post my message here and both were auto flagged for no reason given. Didn’t think anything posted so I ended reporting the bug from the Feature Request form.
As far as submitting the file goes, right now all is well because of the troubleshooting I described. Could I submit a screen recording instead to demo the issue and my fix so I can validate the issue?
5 Replies
Hi Stephen,
you should share your file directly with the support team so they can have a look into it.
FYI you posted this twice, so maybe you want to delete the other one. :)
Susi
Hi Stephen,
Thanks for sharing what you are experiencing with your project.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete. An NDA can be signed if needed or you can remove any confidential information.
I tried 2x to post my message here and both were auto flagged for no reason given. Didn’t think anything posted so I ended reporting the bug from the Feature Request form.
As far as submitting the file goes, right now all is well because of the troubleshooting I described. Could I submit a screen recording instead to demo the issue and my fix so I can validate the issue?
A screen recording is a great start, Stephen. Feel free to share that via the link above.
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