SL360 bug: Hide layer trigger works, but video on layer remains visible

May 07, 2020

It's been a heck of a time dealing with this. It comes and goes with every iteration of a project file. For example, I have 4 layers with a video on each and a hotspot on each to close out the layer. Yet, the video remains visible after clicking the hotspot.

My remedy, which is an annoyance:

Export the CC from each video, delete the videos, reinsert the videos, then reimport the CC to each video.

I can't submit my file because of an NDA, but this needs to be fixed ASAP, please.

5 Replies
Leslie McKerchie

Hi Stephen,

Thanks for sharing what you are experiencing with your project.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete. An NDA can be signed if needed or you can remove any confidential information.

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