SL360 crashes often

Jul 15, 2020

Hi,

Since the installation of the latest Storyline 360 update, I have noticed my file crashing many times.

The file usually gets stuck while:

  • changing the expression of the character that is in the slide
  • inserting a new slide by selecting the basic layout template

I have to then forcibly end task the app and then open the file again.

Pls do look into this.

Thanks

Sajna

3 Replies
Katie Riggio

Hello Sajna,

I'm happy to work closely with you to find the cause of the crash!

It sounds like this is happening on a specific file, is that right? If so, can I have you import the slides into a new Storyline project? Let me know if that makes a difference.

We're happy to have a look at the file, too! You can privately share it with us through this secure link for testing.

This discussion is closed. You can start a new discussion or contact Articulate Support.