SL360 crashes often
Jul 15, 2020
By
Sajna Thomas
Hi,
Since the installation of the latest Storyline 360 update, I have noticed my file crashing many times.
The file usually gets stuck while:
- changing the expression of the character that is in the slide
- inserting a new slide by selecting the basic layout template
I have to then forcibly end task the app and then open the file again.
Pls do look into this.
Thanks
Sajna
3 Replies
Hello Sajna,
I'm happy to work closely with you to find the cause of the crash!
It sounds like this is happening on a specific file, is that right? If so, can I have you import the slides into a new Storyline project? Let me know if that makes a difference.
We're happy to have a look at the file, too! You can privately share it with us through this secure link for testing.
Thank you Katie
I have installed the prev update and the issues have stopped.
The issue was also happening for my team with the latest SL 360 trial ver.
Thanks
Sajna
Thanks for the update, Sajna.
I'm glad to hear that you're back up and running. I'm not seeing any reports of a similar issue, so if you or one of your colleagues would like to work directly with our support team here, we'd be happy to work with you to dive in and understand what may be happening.
This discussion is closed. You can start a new discussion or contact Articulate Support.