SL360 - Software/System Issues
Feb 20, 2018
Very much enjoying using Storyline 360, but I suspect there is something wrong with my Windows 7 PC.
The machine has an NVIDIA Quadro K4200 graphics card.
Looking at the specifications issued by Articulate is seems that my machine is very much up to the task. I must say, our department is experiencing problems with our PCs in other software (Adobe CC) with two having to be rebuilt as a result of failures. So, on the problem...
I'm experiencing terrible time lag (up to 4 seconds) between mouse clicks when selecting images (approx 1mb) for duplicating when using the ctrl key. Also when lasso selecting graphics drawn on the slide, that has a lag of about 2 seconds before I see the blue highlight box. There are many other time delays, another being, moving the order in the layers of the timeline, which is particularly frustrating.
Based on the info in the above image should my system require being updated? the PC is 18 months old and is on a third party maintenance contract, so fixing it myself is not the answer. I approached the IT contractor maintenance guy, when on his weekly visit, and in defence of the company he works for suggested it was a software problem... I'm not buying that, so any ideas from the community?
Thanks for any feedback. - Dom :)