Hi, everybody. Hope yo can help me. Since yesterday, the preview function does not work: I get a grey window, but no preview, neither on slide, nor scen neither with the play button in time line view.
I uninstalled the program and downloaded it, but the problem continues.
Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround and we'll keep folks posted on any additional information once we've got information to share.
It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
I really thought it was a virus causing the problem. Thank you so much for such a fast answer. I'm very gratefull. In fact, the published version works ok. But the preview is an almost indispensable tool while designing. I'll try to find out how to rollback the flash player in the meantime (hope to find out how!)
Thanks again. I'll be checking Storyline knews.
With my best regards and a very happy and prosperous New Year.
In fact, I updated my windows 7 yesterday due to a problem with windows live mail, and I was very pleased that I could again preview my work in storyline after the repair.
I had tried to unistall the Flash version, but with google It was not possible since Flash is automatically updated in google chrome .
Thanks for the help. Happy to be able to work normally again with this wonderfull program.
Happy to hear it Georges, and thanks for the update. Windows 7 included the update a week or so ago as detailed here - so you'll want to confirm that you've downloaded the latest update linked here.
We don't have it officially documented yet - but I just installed the Windows 8 updates myself and after rebooting my system, everything seems to be previewing and working normally. This article will be updated later today if you need to follow those steps to go through the update process. (article is within Storyline, but same steps will apply for Storyline 1 and Studio '13 in regards to Windows updates).
11 Replies
Hi Georges!
Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround and we'll keep folks posted on any additional information once we've got information to share.
It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
Dear leslie,
I really thought it was a virus causing the problem. Thank you so much for such a fast answer. I'm very gratefull. In fact, the published version works ok. But the preview is an almost indispensable tool while designing. I'll try to find out how to rollback the flash player in the meantime (hope to find out how!)
Thanks again. I'll be checking Storyline knews.
With my best regards and a very happy and prosperous New Year.
Georges
Hi Georges!
I did see another user mention in a similar thread the following:
If you go to the Adobe Site and download this uninstaller, you are then able to install and older version. Here is the link:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main
Perhaps that'll work for you?
Happy New Year to you as well!
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Hi Leslie,
Nice work on the response and suggestions. I had the problem... but not now. Here's my steps (based on your prompts)
I've also attached the initial problem, just as a sample.
Thanks ;)
Tim
Hi Tim.
This is exactly the same window I get. I'll follow the steps you applied. Thanks. I feel less alone!. I really thought it was a virus!. Thanks god!
Happy new year.
Georges
I appreciate you sharing Tim. I'll make a note for myself and share with our team as well.
Hi all,
Adobe and Microsoft released information that Windows 10 and 7/Vista have been updated.
Install the latest Windows updates to resolve it.
We're waiting for additional information in regards to Windows 8.
Hi, my Heroes!
Thanks for the info
In fact, I updated my windows 7 yesterday due to a problem with windows live mail, and I was very pleased that I could again preview my work in storyline after the repair.
I had tried to unistall the Flash version, but with google It was not possible since Flash is automatically updated in google chrome .
Thanks for the help. Happy to be able to work normally again with this wonderfull program.
Georges Fontaine
Happy to hear it Georges, and thanks for the update. Windows 7 included the update a week or so ago as detailed here - so you'll want to confirm that you've downloaded the latest update linked here.
Thank you, Ashley
Everything is working just fine. I have my previews again. Alleluya
Georges
Hi all,
We don't have it officially documented yet - but I just installed the Windows 8 updates myself and after rebooting my system, everything seems to be previewing and working normally. This article will be updated later today if you need to follow those steps to go through the update process. (article is within Storyline, but same steps will apply for Storyline 1 and Studio '13 in regards to Windows updates).
This discussion is closed. You can start a new discussion or contact Articulate Support.