Slide audio not playing on ios devices (ipad/iphone)

Scott,

I downloaded and published your file.  Interestingly, it plays fine for me on my iPod Touch when I view it in Mobile Safari. Would you submit a support case to have our folks take a look at it?  http://www.articulate.com/support/contact/submit.php

Thanks!

Mike

Thanks for the reply Mike! I will submit the issue. Also, I will see if it can play on my mobile safari for my ipod.

Scott,

As an update, I just tested your link (instead of mine) in the iPad Mobile App and it does play all the audio okay.  I wonder if it's something with the simulator?

Hi Scott, 

I'd love to know if you made any progress on this issue. I published a Storyline course to HTML 5 and tested it on two iPhones. The audio plays fine on my iPhone 4S but does not play at all on a co-worker's iPhone 4. I will continue to test more devices. 

I published a different course to the iPad a few weeks back and audio played fine on my computer with the Flash output, but was missing from 40% of the slides when played on my iPad 2 using HTML 5. I assume the iPad application will function better but I want to support more devices using HTML 5.

Any help understanding why this is happening is appreciated.

Jon

Hey Jon, welcome to Heroes!

Can you tell us a little more about how your audio is set up? Mobile Safari doesn't allow audio to play that is not initiated or triggered by the user. Therefore, slides set to advance automatically will not play audio or video in HTML5 output that is viewed in mobile Safari. This article has more info on that, if it's relevant to your course. Looking forward to hearing more...

Thank you for the response and link to resources.

My project has an audio file in each scene and is configured to advance to the next slide automatically. Per the article you sent this should not work consistently in the Safari browser:

Mobile Safari does not allow audio or video to play that is not initiated or triggered by the user. Therefore, slides set to advance automatically will not play audio or video in HTML5 output that is viewed in mobile Safari.

What's strange is that I have tested this extensively on two iPhones. 

#1 is running iOS6 and the audio plays just fine as it auto-advances each slide. It functions and looks great. 

#2 is running iOS 5.1.1 and I do not hear audio unless I manually advance the slide. 

Have you heard reports of different versions of Safari treating HTML differently? 

Is there a workaround, such as using the Trigger wizard, to automatically play the file when the timeline begins? It seems like this is something that should be addressed by Storyline, similar to the issue described here. 

I'll continue testing iOS 6 vs iOS 5 devices to see if this behavior is consistent to the OS. Any other suggestions welcome.

Jon