10 Replies
Michelle Reynolds

I see this response is 2 years old. We recently did some testing for courses that some users weren't able to achieve completions on. When we went through the course and touched every slide layer, we got a completed status. When we went through the course and purposefully skipped layers, the status remained as in-progress. Has this layer behavior changed since this post?

Lauren Connelly

Hi Michelle!

Yes, this post is dated! We didn't hear back from Tonia but this isn't an active issue.

 I'm happy to help sort out the error you're seeing in your course. How are you tracking the progress of the course? Is it by the number of slides viewed, a results slide, or a completion trigger? 

Secondly, where are you hosting the course? 

We'll be here to offer a solution!

Michelle Reynolds

Thanks for responding. There are 5 total courses. They were all set to show completion when 3 fewer than the total # of slides has been viewed (so 47/50 for example). People were getting stuck "in progress" even when they finished all the slides. When we tested, if we only touched every slide, but did not click to reveal layers, we also got an "in-progress" status at the end. If we went through it and touched every single layer, we were able to obtain completions. We have since re-published the courses with a very low slide completion # and have not seen the same issues (yet). Our testing very much shows that layers make a difference, but from what I have read, they shouldn't, so I am not sure what to make of this. I am using Cornerstone On Demand LMS. 

Vincent Scoma

Hi Michelle,

Thank you for providing those details!

Have you had a chance to test the course in a different LMS environment like SCORM Cloud to see if the same behavior is taking place? If not, we're always more than happy to help! If you are able to share your .story file with us, you can either upload the file to this thread or you’re always welcome to share them privately here!

We'll let you know our findings and will delete it after having a closer look.