Hi, I'm fairly new to Storyline and even newer to Storyline 360. I've just uploaded a course to our LMS and when I click on an image to zoom, the whole slide appears to 'jump' before the image is enlarged. This does not happen when I preview the slide in Storyline.
Hi Crystal, sorry i missed your reply but i didn't get a notification and I've had some trouble locating my question! I've now bookmarked this thread so I can find it easily next time.
We're using IE and viewing the course in the LMS sandpit. I'm experiencing this issue but the course reviewers say they did notice the image took a couple of seconds to load but no 'slide jumping' occurred.
I've attached the file for you. It's on slide 2.11 (in the question bank)
I opened up your file and published it for LMS and uploaded to Scorm Cloud. You can see an example of it here. I tested a few of the slides I found that had the "zoom picture" enabled - and I didn't see a jump or that the magnified section move around the slide - what I did see (which is normal) is that once magnified the page background is dimmed to a grey color.
I tested it in Chrome and Microsoft Edge - can you give it a try?
Sorry for any confusion here. It looks like Ashley would like for you to take a peek at the file that she's shared here and let her know if you are able to see/replicate the behavior you were reporting in this thread.
Hi Ashley/Leslie, I've looked at the file and I'm still experiencing the issue. I've attached screen shots of the two slides that are affected. Both are in 'Module 2 General Procedure claims'.
The first slide moves slightly sideways before the image is enlarged.
In the second slide, only the images titled 'Fact sheet 9' are affected. the whole slide seems to move before the image is displayed. The other images are ok. Is it something I've done in the settings?
Also, is there some way I can insert images in slides so they don't appear blurry? All mine are very fuzzy and it looks really unprofessional.
Thanks Mira - I took a look at those slides specifically and I did a screen recording using Peek to show you what I'm seeing. I didn't see a jump before or after the image. You can view my video here. You can see the background goes darker and so that could appear like a flash or jump - but that's expected behavior and what you'll see zooming other images.
For the fuzziness, what was the original size of the image you inserted? If you're scaling it inside Storyline that will cause some blurriness to appear. Is it blurry to you before or during the zoom, or both? The zoom picture feature is designed to allow you to resize an image in Storyline so that it's smaller than the original, and then use the zoom icon, which lets learners see the original (larger) version of the image.
Hi Ashley, my apologies for not acknowledging your response earlier. The problem my lie in our Test environment as your video doesn't show the same behaviour that I'm seeing. I'll wait until the course is uploaded to production and see what happened there.
As for the fuzzy document images, I'm copying actual word documents using Snipping Tool and resizing them in Storyline. They appear fuzzy both when zoomed and not-zoomed as you can see in your video. I've also used the screen capture function in Storyline and SnagIt with the same results. Is there anything else I can use to make the image clearer?
Not sure if this is the issue but I have found that if you copy paste into storyline the image quality gets degraded. If you save and then insert the image it's much higher quality.
I'm trying to insert a form into my course, so the only option is to copy a full size document and resize it...or is it? I'd really appreciate any tips on how to make the documents clearer if I could.
16 Replies
Hey there, Mira. Since Preview in Storyline 360 renders in HTML5, I wonder if this is a Flash specific issue.
What browser are you using when viewing the course in the LMS? Is Flash Player enabled?
If you can share you .story file here, I'm happy to test it out.
Hi Crystal, sorry i missed your reply but i didn't get a notification and I've had some trouble locating my question! I've now bookmarked this thread so I can find it easily next time.
We're using IE and viewing the course in the LMS sandpit. I'm experiencing this issue but the course reviewers say they did notice the image took a couple of seconds to load but no 'slide jumping' occurred.
I've attached the file for you. It's on slide 2.11 (in the question bank)
That's IE 11.
Hi Crystal, another variation of the issue - 'sometimes the magnified box would jump drastically if you moved off of the viewing area.'
Hi Mira,
I opened up your file and published it for LMS and uploaded to Scorm Cloud. You can see an example of it here. I tested a few of the slides I found that had the "zoom picture" enabled - and I didn't see a jump or that the magnified section move around the slide - what I did see (which is normal) is that once magnified the page background is dimmed to a grey color.
I tested it in Chrome and Microsoft Edge - can you give it a try?
Hi Ashley,
Sorry did you want me to try and upload it to SCORM Cloud then test it?
Hi Mira!
Sorry for any confusion here. It looks like Ashley would like for you to take a peek at the file that she's shared here and let her know if you are able to see/replicate the behavior you were reporting in this thread.
Thanks Leslie, will do.
Hi Ashley/Leslie, I've looked at the file and I'm still experiencing the issue. I've attached screen shots of the two slides that are affected. Both are in 'Module 2 General Procedure claims'.
The first slide moves slightly sideways before the image is enlarged.
In the second slide, only the images titled 'Fact sheet 9' are affected. the whole slide seems to move before the image is displayed. The other images are ok. Is it something I've done in the settings?
Also, is there some way I can insert images in slides so they don't appear blurry? All mine are very fuzzy and it looks really unprofessional.
Thanks!
Thanks Mira - I took a look at those slides specifically and I did a screen recording using Peek to show you what I'm seeing. I didn't see a jump before or after the image. You can view my video here. You can see the background goes darker and so that could appear like a flash or jump - but that's expected behavior and what you'll see zooming other images.
For the fuzziness, what was the original size of the image you inserted? If you're scaling it inside Storyline that will cause some blurriness to appear. Is it blurry to you before or during the zoom, or both? The zoom picture feature is designed to allow you to resize an image in Storyline so that it's smaller than the original, and then use the zoom icon, which lets learners see the original (larger) version of the image.
Hi Ashley, my apologies for not acknowledging your response earlier. The problem my lie in our Test environment as your video doesn't show the same behaviour that I'm seeing. I'll wait until the course is uploaded to production and see what happened there.
As for the fuzzy document images, I'm copying actual word documents using Snipping Tool and resizing them in Storyline. They appear fuzzy both when zoomed and not-zoomed as you can see in your video. I've also used the screen capture function in Storyline and SnagIt with the same results. Is there anything else I can use to make the image clearer?
Not sure if this is the issue but I have found that if you copy paste into storyline the image quality gets degraded. If you save and then insert the image it's much higher quality.
No worries Mira - we're still always here. 😀
Any resizing of an image can account for scaling and blurriness - so I'd look at inserting the image in at the size you'd like to use.
Hi Tristan,
I'm trying to insert a form into my course, so the only option is to copy a full size document and resize it...or is it? I'd really appreciate any tips on how to make the documents clearer if I could.
Thanks.
Hi there, Mira. Do your learners need to just see an image of the document, or would you like them to access the document file?
You could always put a smaller image of the document on the slide with a trigger to jump to the actual file like this example.
Or, you could take a high resolution (bigger) screenshot of the document and place that image in a scrolling panel if they just need to view it.
Hope that gives you some ideas!
Thanks Crystal, I'll use one of your suggestions. I guess I'll have to use a different method as resizing doesn't work :(
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