Slide 'jumps' when zooming into an image

Jul 21, 2017

Hi, I'm fairly new to Storyline and even newer to Storyline 360. I've just uploaded a course to our LMS and when I click on an image to zoom, the whole slide appears to 'jump' before the image is enlarged. This does not happen when I preview the slide in Storyline.

Has anyone come across this before?

Thanks.

16 Replies
Mira Gomez

Hi Crystal, sorry i missed your reply but i didn't get a notification and I've had some trouble locating my question! I've now bookmarked this thread so I can find it easily next time.

We're using IE and viewing the course in the LMS sandpit. I'm experiencing this issue but the course reviewers say they did notice the image took a couple of seconds to load but no 'slide jumping' occurred.

I've attached the file for you. It's on slide 2.11 (in the question bank)

Ashley Terwilliger-Pollard

Hi Mira,

I opened up your file and published it for LMS and uploaded to Scorm Cloud. You can see an example of it here. I tested a few of the slides I found that had the "zoom picture" enabled - and I didn't see a jump or that the magnified section move around the slide - what I did see (which is normal) is that once magnified the page background is dimmed to a grey color. 

I tested it in Chrome and Microsoft Edge - can you give it a try? 

Mira Gomez

Hi Ashley/Leslie, I've looked at the file and I'm still experiencing the issue. I've attached screen shots of the two slides that are affected. Both are in 'Module 2 General Procedure claims'.

The first slide moves slightly sideways before the image is enlarged.

In the second slide, only the images titled 'Fact sheet 9' are affected. the whole slide seems to move before the image is displayed. The other images are ok. Is it something I've done in the settings?

Also, is there some way I can insert images in slides so they don't appear blurry? All mine are very fuzzy and it looks really unprofessional.

Thanks!

Ashley Terwilliger-Pollard

Thanks Mira - I took a look at those slides specifically and I did a screen recording using Peek to show you what I'm seeing. I didn't see a jump before or after the image. You can view my video here. You can see the background goes darker and so that could appear like a flash or jump - but that's expected behavior and what you'll see zooming other images. 

For the fuzziness, what was the original size of the image you inserted? If you're scaling it inside Storyline that will cause some blurriness to appear. Is it blurry to you before or during the zoom, or both? The zoom picture feature is designed to allow you to resize an image in Storyline so that it's smaller than the original, and then use the zoom icon, which lets learners see the original (larger) version of the image. 

Mira Gomez

Hi Ashley, my apologies for not acknowledging your response earlier. The problem my lie in our Test environment as your video doesn't show the same behaviour that I'm seeing. I'll wait until the course is uploaded to production and see what happened there.

As for the fuzzy document images, I'm copying actual word documents using Snipping Tool  and resizing them in Storyline. They appear fuzzy both when zoomed and not-zoomed as you can see in your video. I've also used the screen capture function in Storyline and SnagIt with the same results.  Is there anything else I can use to make the image clearer? 

Crystal Horn

Hi there, Mira.  Do your learners need to just see an image of the document, or would you like them to access the document file?

You could always put a smaller image of the document on the slide with a trigger to jump to the actual file like this example.

Or, you could take a high resolution (bigger) screenshot of the document and place that image in a scrolling panel if they just need to view it.

Hope that gives you some ideas!

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