Slide Layer Properties dialogue frozen and will not close Aug 24, 2017 By Ed Steeds I am running a Surace Book Pro and W10 - Articulate 360 - when I open a Slide Layer Properties dialogue it freezes and will not close either by clicking on the close button or X
Alyssa Gomez Staff over 6 years ago08/24/17 at 8:43 pm (UTC) Sorry you're getting stuck, Ed! Let's get you up and running again. ☺️ Are you already working from your local hard drive? If so, try these troubleshooting steps. Let me know if that does the trick!
Philip Siwinski over 6 years ago08/29/17 at 10:37 am (UTC) Hi Alyssa and Ed, I have the same issue with a Surface Pro 3. Reinstalling SL360 didn't solve the problem. I have submitted a bug report : 01126655 Thanks :-)
Crystal Horn Staff Philip Siwinski over 6 years ago08/29/17 at 6:53 pm (UTC) Hi Philippe - thanks for following up and including your case number. It has been escalated to the right team. I'll follow along and update as this discussion as needed.
Binu Manikath over 6 years ago10/09/17 at 2:47 pm (UTC) Hi guys, any updates here? I've got the same problem with my Surface Book....
Alyssa Gomez Staff over 6 years ago10/10/17 at 4:50 pm (UTC) Uh-oh, sorry you're running into this, Binu! A couple of things to check first: Are you working from your local hard drive? Have you tried following these repair steps? What Windows DPI setting are you using?
5 Replies
Sorry you're getting stuck, Ed! Let's get you up and running again. ☺️
Are you already working from your local hard drive? If so, try these troubleshooting steps. Let me know if that does the trick!
Hi Alyssa and Ed,
I have the same issue with a Surface Pro 3. Reinstalling SL360 didn't solve the problem.
I have submitted a bug report : 01126655
Thanks :-)
Hi Philippe - thanks for following up and including your case number.
It has been escalated to the right team. I'll follow along and update as this discussion as needed.
Hi guys,
any updates here? I've got the same problem with my Surface Book....
Uh-oh, sorry you're running into this, Binu! A couple of things to check first:
This discussion is closed. You can start a new discussion or contact Articulate Support.