Slide Layers and Visibility

Hi everyone,

Seems I am having a problem I've encountered before, only I cannot seem to apply the previously identified solution to it. 

I have a slide, which allows a user 2 choices, upon visiting both, a layer comes up. What is happening is that I am seeing a part of the main slide underneath the content of my layer.

Here's what it looks like (grey box under the blue one):

Here are the slide layer properties: 

And here are the triggers on my base slide:

And here are my base slide properties:

Any ideas for how to make the grey box disappear? 

Thank you,

Agnieszka 

9 Replies
Daniel Brigham

Agnieszka:

It sounds as if the gray box is on the base layer. If that's the case, go to the layer where the blue caption (above) appears and go to the bottom left of the timeline and select the little triangle next to "Base Layer Objects." Then click on the eye icon next to whatever you are calling the "gray box." Doing so will hide that item on the layer. Of course, you may want to do this for other layers, as well. Let me know if that helps. --Daniel

Agnieszka Gorgon

Daniel Brigham said:

Agnieszka:

It sounds as if the gray box is on the base layer. If that's the case, go to the layer where the blue caption (above) appears and go to the bottom left of the timeline and select the little triangle next to "Base Layer Objects." Then click on the eye icon next to whatever you are calling the "gray box." Doing so will hide that item on the layer. Of course, you may want to do this for other layers, as well. Let me know if that helps. --Daniel


Hi Daniel,

Thank you for your post. So - the gray box is in actuality a caption that has been visited (set to gray).  As it stands, all of my base layer objects are hidden, and yet the culprit still shows. 

Any other ideas?

Agnieszka 

Agnieszka Gorgon

Ashley Terwilliger said:

Hi Agnieszka, 

This is actually a known issue  if the following conditions are true.

  • A trigger shows a layer when one or more objects are in a Visited state.
  • The layer is configured to hide base layer objects.

Two troubleshooting methods are included in that article. 


Hi Ashley,

Thank you for your message. I tried adding the following fix, and the problem still persists: 

  • Add a trigger to the layer that hides the base layer object(s) when the timeline starts.

Here's what my triggers look like (Captions are the culprit):

Agnieszka

Ashley Terwilliger-Pollard

Hi Agnieszka,

Would you be able to share your .story file or even a mocked up sample here with us? It's sometimes easier to see what's happening when I can watch to slide in action. 

If you're unable to share the .story file here, you could share it privately here or send me a private message with a link to download it. 

Agnieszka Gorgon

Ashley Terwilliger said:

Hi Agnieszka,

Would you be able to share your .story file or even a mocked up sample here with us? It's sometimes easier to see what's happening when I can watch to slide in action. 

If you're unable to share the .story file here, you could share it privately here or send me a private message with a link to download it. 


Hi Ashley,

Because I was not having any luck with the fixes, I ended up deleting the caption boxes and replacing them with buttons. This resolved the issue.

Thank you for your support. 

Agnieszka

Ashley Terwilliger-Pollard

Hi Agnieszka,

Thanks for the update and I'm glad you were able to figure out a solution. To prevent future odd behavior, you'll want to ensure that you:

Agnieszka Gorgon

Ashley Terwilliger said:

Hi Agnieszka,

Thanks for the update and I'm glad you were able to figure out a solution. To prevent future odd behavior, you'll want to ensure that you:

 


I didn't realize that working off of a networked drive could create problems. I am, in fact, working from a networked drive.

Good tips, thank you. 

Agnieszka 

Ashley Terwilliger-Pollard

Thanks for the update Agnieszka. If you need to back up to your network drive, that's ok - but you'll want to download and open the .story file on your local drive, make any edits, save and then return it to your network drive. This workflow (focused on collaborative environments) should help.