Slide Loading Lag and Audio Not Playing on First Slide

Hi All,

I need a little help on this project.  I just loaded it for one of the weekly elearning challenges (193), but I have this problem consistently and I am not sure what I am doing (or not doing).

When my file loads, there is really long lag between the first and second slide.  It's a simple file so I don't see why it should take forever to transition from one slide to the next.  This happens in preview and when I have it posted in AWS.

Also, the audio I have on the master slide stops working on the first slide, but it's fine on the second.  I consistently have problems with audio playing from a master.  This one doesn't have any "repeat media" triggers so I'm not sure what's happening.

My link is above and my file is attached.  I usually use Chrome to preview and I'm using Storyline 360 to develop.

1 Reply
Crystal Horn

Hi there, Jodi.  My team and I tested your course on our machines, and I didn't notice any lagging between slides 1 and 2, or audio failing to play properly.  We tested on these browsers:

  • Chrome for Windows,  64.0.3282.186  
  • Chrome for Mac, Version 64.0.3282.186
  • Safari, 11.0.3
  • Internet Explorer, 11.0.51

I'm curious if your browser having a cache issue with this course.  I'm a little stumped, though, if you're seeing the lag in Preview as well.

Can you let me know which version of Chrome you're using?  Can you also confirm what version of Storyline you’re using?  Go to Help > About Storyline.  The latest build is 3.13.14869.0.