One PC is Windows 7 and the other is Windows 8.1 The course was authored in Win7. In Win 8.1 the slide thumbnails actually look okay, and the course publishes okay, but when viewed in slide view, all of the objects that are on my Slide Master are distorted and moved. I've tried importing the course into a new project but that did not correct the problem. We are opening the files from the local hard drive, but we do transfer them over the network to share.
Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:
* Elements of the application are misplaced or distorted.
* Objects are misplaced or distorted when previewed or published.
* Zoomed images don't work as expected.
* Font sizes are incorrect after using the translation features.
When working on an Articulate Storyline project in a collaborative environment with other developers, use this workflow to avoid loss of resources, file corruption, and other erratic behavior.
Thanks for that Leslie. The Win8 PC appears to already be set to "Smaller". I did notice that on the Win7 PC, the custom DPI setting reads "9 point Segoe UI at 96 pixels per inch" while in Win8 the "96 pixels per inch" text is omitted. We didn't have any problems until today.
I did also notice a very similar problem this morning on my Win7 PC, but that was only with trying to place a "Insert Video from Website" object on the Slide Master. That object was moved up the screen about 2 inches when I returned to slide view. The only difference is that I ran Windows Update yesterday and installed quite a few updates. Could that be a possible source of the issue?
Are you using Storyline 1 or 2? In Storyline 1, you'll also want to make sure you're viewing the slides with the same zoom level or else items could look distorted and offset. Do you know what Windows updates were installed? I haven't heard of any particular issues from recent updates, but we'd also be happy to take a look at the file.
I didn't want to lead you down a rabbit trail, so I check some other things. I installed the Storyline trial on another PC and see the same behavior, even in a new project.
Could you try using the "Insert Video from Website" option to place a video on the Slide Master, and see if it moves when returning to Slide View? I haven't yet found any other objects that do this. Maybe something to do with the iframe code?
Thanks for checking into those items. I see what you're describing now in regards to video from a website on a slide master and I see the same when using insert video from file. I can share this with our QA team, but my first thought is the reasoning behind placing a video file on the slide master? Are you using it on multiple slides?
I wasn't actually trying to get a video on there, but wanted to use the iframe code. I ended up using a web object instead since I couldn't control the placing of the object. Thanks!
Also in testing this to report to our QA team - I did find that publishing it showed them in the correct location, so at least that's some solace as you're working. :-)
I don't know if this would be considered the same thing or not. I have two text boxes overlaying a graphic image. In Storyline, these are perfectly centered over a rectangle on the graphic (both Normal and Visited). But, after publishing, the text moves up and is no longer centered over the box.
I tested it on a Windows 7 and a Windows 10 PC and got the same results. I also ran it in Scorm Cloud and get the same results.
Here's a .story file with the problematic slide. On the second slide, I posted a picture of what it looks like when previewing. The third slide is what it looks like when published. You'll see the text has slipped up a notch and is no longer centered in the white box.
Your output looks fine. What part of the environment in particular might cause this? Chrome is my default browser. After I published and loaded it into my lms, I viewed through their preview feature using Chrome. I tested it in SCORM Cloud in Internet Explorer and it gave me the same results. Both of these were on a Windows 10 computer. I also tested the preview in Chrome on a Windows 7 computer and obtained the same results. Is there something else I should be troubleshooting?
I would be sure to view as your learner would vs any type of view or preview to see how that looks. You mention that you are able to replicate in SCORM Cloud, which I was not. Have you tried to re-publish the content to see if this alleviates the issue? Be sure to zip the contents from the Publish Successful dialog box vs manually as well.
16 Replies
Hi Mike!
Thanks for that Leslie. The Win8 PC appears to already be set to "Smaller". I did notice that on the Win7 PC, the custom DPI setting reads "9 point Segoe UI at 96 pixels per inch" while in Win8 the "96 pixels per inch" text is omitted. We didn't have any problems until today.
I did also notice a very similar problem this morning on my Win7 PC, but that was only with trying to place a "Insert Video from Website" object on the Slide Master. That object was moved up the screen about 2 inches when I returned to slide view. The only difference is that I ran Windows Update yesterday and installed quite a few updates. Could that be a possible source of the issue?
Hi Mike,
Are you using Storyline 1 or 2? In Storyline 1, you'll also want to make sure you're viewing the slides with the same zoom level or else items could look distorted and offset. Do you know what Windows updates were installed? I haven't heard of any particular issues from recent updates, but we'd also be happy to take a look at the file.
I didn't want to lead you down a rabbit trail, so I check some other things. I installed the Storyline trial on another PC and see the same behavior, even in a new project.
Could you try using the "Insert Video from Website" option to place a video on the Slide Master, and see if it moves when returning to Slide View? I haven't yet found any other objects that do this. Maybe something to do with the iframe code?
Hi Mike,
Thanks for checking into those items. I see what you're describing now in regards to video from a website on a slide master and I see the same when using insert video from file. I can share this with our QA team, but my first thought is the reasoning behind placing a video file on the slide master? Are you using it on multiple slides?
Great, glad you see that issue too! :)
I wasn't actually trying to get a video on there, but wanted to use the iframe code. I ended up using a web object instead since I couldn't control the placing of the object. Thanks!
Hi Mike,
Also in testing this to report to our QA team - I did find that publishing it showed them in the correct location, so at least that's some solace as you're working. :-)
Yeah, I noticed that too. Weird...
Hello,
I don't know if this would be considered the same thing or not. I have two text boxes overlaying a graphic image. In Storyline, these are perfectly centered over a rectangle on the graphic (both Normal and Visited). But, after publishing, the text moves up and is no longer centered over the box.
I tested it on a Windows 7 and a Windows 10 PC and got the same results. I also ran it in Scorm Cloud and get the same results.
Any ideas?
Thanks!
Hi Cheryl!
I'm not sure I'm following your report. Do you have a sample .story file we can take a look at?
Here's a .story file with the problematic slide. On the second slide, I posted a picture of what it looks like when previewing. The third slide is what it looks like when published. You'll see the text has slipped up a notch and is no longer centered in the white box.
Thanks for any ideas you may have.
Hi Cheryl!
Thanks for sharing your file and allowing me to take a look.
Are you seeing an issue with my published output here?
The preview looks the same as publish to me. Are you viewing in a supported environment as shared here?
Your output looks fine. What part of the environment in particular might cause this? Chrome is my default browser. After I published and loaded it into my lms, I viewed through their preview feature using Chrome. I tested it in SCORM Cloud in Internet Explorer and it gave me the same results. Both of these were on a Windows 10 computer. I also tested the preview in Chrome on a Windows 7 computer and obtained the same results. Is there something else I should be troubleshooting?
Thanks, Cheryl
Hi Cheryl!
I would be sure to view as your learner would vs any type of view or preview to see how that looks. You mention that you are able to replicate in SCORM Cloud, which I was not. Have you tried to re-publish the content to see if this alleviates the issue? Be sure to zip the contents from the Publish Successful dialog box vs manually as well.
Thanks, Leslie. I always use the Publish Successful ZIP option.
I republished it and it works fine. Just like the old reboot! I'll remember to try that next time before yelling "Help!"
Thanks very much!
No worries Cheryl :) Glad that it's working for you now.
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