Slide master random reset (SL3)

Hi Guys

I've got a project that uses master slides with layers, I was trying to duplicate a layout and storyline 'stopped working' and had to close. When I reopened my project all of my master slides are blank

Has anyone come across this before? Is there a quick solution to fixing this?

Ps: The storyview still shows the master slide detail but its not there on the actual slides in edit, preview or publish

Any help would be much appreciated

Thank you 


4 Replies
Crystal Horn

Hi there Harri.  It sounds like something strange happened to the project file.

  • Can you confirm where you have the project saved (C: drive, network drive, etc)?
  • Also, are you able to share the file with us for testing?  You can use the Add Attachment button in your reply.

In the meantime, try creating a new file and importing your slides from the original.  I'm hoping we can restore your master slides!

Harri S

Hi Crystal

The file was saved on the C drive and importing into another project didn't help unfortunately so I had to rebuild the master slides.

I can attach a sample of the file if you like but all it will show is empty master slides so I'm not sure how much help that would be.



Ali Goulet

Hey Harri,

Thanks for letting us know- sorry you had to go through the trouble of rebuilding but I'm glad you're back on track now.

Have you ever had anything similar happen before while working in Storyline?

To be on the safe side so this doesn't keep cropping up and causing extra headaches, I recommend following the guidelines here. You mentioned you're already working locally- and that's a great idea!

If you do run into this again despite those tips, definitely reach back out here so we can continue working with you to find the cause.

Also, a great trick to keep in mind if you run into a hiccup like this in the future is checking your temp files to see if there's a version saved from before it happened. Just follow these steps:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version from before the issue happened to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.

Hope that helps! 🙂

Harri S

Hi Ali

Thanks for the advice - thankfully incremental versions were the reason I was able to rebuild relatively quickly.

I'll try the temp file solution if it happens again - I've often seen the 'storyline has stopped working message' but never had any significant issues as a result of it, I usually just close and reopen it and all's well. 

I'll give you a shout if it happens again