Slide Not Saving State When Revisit

Aug 27, 2020

We are using Articulate Storyline 360 Trial for our project. If we get success, we will buy the software but there is a problem that we cannot solve. Our course have 3 slide page and plus 3 slide with video, between each video there are quizzes. But altough we selected "resume saved state" option, slide returning to 3th. page if we revisit. Not returning to any videos.

Example:

1th page (Welcome screen with button)
2th page (Info about course)
3th page (Info about course)
4th page (Video 15min)
Quiz
6th page (Video 15min)
Quiz
7 th page( Video 15min)
Exam
Result Screen (If result pass, course will be completed)

Options:
SCORM 2004, v.4 
Navigation set free;
Next buttons enabled;
Tracking option: Completed/incomplete

Is there any solution?
If we cannot solve this situation, unfortunately we will look for a different software. 

16 Replies
Walt Hamilton

This is caused by setting the slides with the video to Resume Saved state, which means the timeline is ended, and will not go to the beginning and play the slide. Try setting the slide to Return to Initial State.

If that does not solve the problem, then you need to attach your .story file here, as Brian suggested.

This is likely a simple problem, and can be solved by someone from the community sooner than by support.

Dave Cox

Hi Mehmet,

The people here would love to help you solve your problem, but it can be really hard to trouble shoot when we can't see the project. 

I understand you can't share everything in your project. Perhaps you could create a sample project with the sensitive information removed that you could share so someone can help you with it?

Dave

Walt Hamilton

On slide 1, I click Next. It advances to slide 2, and video starts. I click Back and it goes to slide 1. I click next, it advances to slide 2 and the video starts. I let the video finish, click Back, and it goes to slide 1. I click next, it advances to slide 2 and the video starts.

I change slide 2 to Resume saved state. On slide 1 I click next, it advances to slide 2 and the video starts. I let the video finish, click Back, and it goes to slide 1. I click next, it advances to slide 2 and then does not start.

I'm not sure I have enough slides, or enough information to test it beyond that. What do you want it to do that it isn't doing, and what is it doing instead?

Ren Gomez

Hi Mehmet,

Thanks for those extra details! I see you've opened a case with our support team and shared your file there, so one of our support engineers will do some testing and provide next steps shortly!

In the meantime, a tip would be to check each slide for the Next/Previous button triggers and specify which slide you'd like to jump to instead of the default options.

Here's an example:

Give that a try and see if it help you return to the expected slides!

Leslie McKerchie

Hi Patricio,

Thanks for reaching out and sharing that you're running into a similar issue. We are still working on Mehmet's case, so I do not have any additional insights to share with you here.

We'd be happy to work with you directly as well. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Walt Hamilton

Reading your post again, I think what you are asking is for the learner to be able to leave the course and when they return, they are returned to the video they were watching. but what is happening is that they are returned to the slide previous.

There is a reason for that, and it is a SCORM thing, rather than Storyline. If I understand correctly, Scorm updates progress when a slide is completed, so if a learner stops in the middle of a course, they resume with the last completed slide.

What you are asking can be done, but it is going to cost you. If you look at the sample, if you close the course during a video, when you return, and choose to resume, you will resume with the video. There are two problems that I see with this solution. One is that you lose the ability to navigate back to a completed slide, and the other is that you are not returned to your spot in the video. You can only be returned to the beginning of the video.

To overcome the return to the last completed slide, I set each slide that has been visited to jump to the next slide when its timeline starts. I use a shape masquerading as a variable on the master slide to accomplish this, and there is a little bit of flexibility in the system. If you change the layout of a slide to Custom, when it is visited any time after the first, it jumps to the next slide when its timeline starts. You can use that layout for any slide you want to act that way. You can use it only for the slides immediately preceding the videos, or for the video slides, or any slide. If you use the Blank layout on a slide, that slide will act normally when revisited, whether you navigate to it during the course, or if it is the last completed slide when you return to a course you have closed.

Any questions, please ask.

 

Mehmet Baran
Walt Hamilton

Reading your post again, I think what you are asking is for the learner to be able to leave the course and when they return, they are returned to the video they were watching. but what is happening is that they are returned to the slide previous.

There is a reason for that, and it is a SCORM thing, rather than Storyline. If I understand correctly, Scorm updates progress when a slide is completed, so if a learner stops in the middle of a course, they resume with the last completed slide.

What you are asking can be done, but it is going to cost you. If you look at the sample, if you close the course during a video, when you return, and choose to resume, you will resume with the video. There are two problems that I see with this solution. One is that you lose the ability to navigate back to a completed slide, and the other is that you are not returned to your spot in the video. You can only be returned to the beginning of the video.

To overcome the return to the last completed slide, I set each slide that has been visited to jump to the next slide when its timeline starts. I use a shape masquerading as a variable on the master slide to accomplish this, and there is a little bit of flexibility in the system. If you change the layout of a slide to Custom, when it is visited any time after the first, it jumps to the next slide when its timeline starts. You can use that layout for any slide you want to act that way. You can use it only for the slides immediately preceding the videos, or for the video slides, or any slide. If you use the Blank layout on a slide, that slide will act normally when revisited, whether you navigate to it during the course, or if it is the last completed slide when you return to a course you have closed.

Any questions, please ask.

 

I didn't understand your solution unfortunatelly. My slides already in Blank layout. Should i change it?

Walt Hamilton

In my sample, the slides with videos are on the blank layout. The slides before the videos have a custom layout that is special. When a slide with that layout is visited a second time, it doesn't open - it jumps to the next slide. Test it by closing the presentation while a video is playing. On the original version, when you start again and choose resume, you will be sent to the slide preceding the video. On my sample, you will be sent to the slide with the video.

This discussion is closed. You can start a new discussion or contact Articulate Support.