Slide playing wrong audio file
Apr 15, 2021
I have found several threads on this but I am currently unable to resolve my issue. My work around up until now has been to delete the audio file from the timeline... save the project... close the project.... reopen the project then add the correct file. Now... no matter what I do, it is playing the wrong audio and I have no idea what to do next... I have even tried working off of my network and on my local machine, still with no luck. I appreciate any help on this.
I have attached the project, along with the necessary audio file. The issue exists on slide 8.4
8 Replies
Audio file here
Story file here
Hi, Terry.
Thank you for sharing your .story file and the additional details!
First, let me say you had some really cool features in this project. I loved the interaction in slide 7.6, where the user can change the temperature!
I wasn't able to replicate the audio issue, however. I used Preview this slide, Preview this scene, published the project to Review 360 (opened with Chrome\Windows), and in all instances, the audio in slide 8.4 worked as expected.
Which browser are you using? Can you take a look at my published version here and check if the audio works for you?
Hi Maria
Thank you for the compliment. I finally got it to work... I had previously saved the project outside of my network with no luck. I did it again, and it worked. Thanks for following up.
Terry
You're very welcome, Terry! I'm glad it's working now!
Ok... now even trying to resave the audio off the network isnt working. Is there something else I can do? This project is due today.
Hello Terry!
It sounds like saving the project off-network caused inconsistent behavior! Is there any way you can save the project to your local C: drive? This should do the trick.
If not, the quickest way to reach us is in a support case!
Thanks Lauren... I was able to use .wav files instead of .mp3 and was able to get passed the issue.