Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.
It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
Jeff Kingery RN
VP of Clinical Operations and Professional Development
RestorixHealth(r)
155 White Plains Road, Suite 222, Tarrytown, NY 10591
Direct: 304-208-2535 | Cell: 304-208-2535
Main: 914.372.3150 | Fax: 914.355.3327
jeff.kingery@restorixhealth.comwww.restorixhealth.com [RestorixHealth
Jeff Kingery RN
VP of Clinical Operations and Professional Development
RestorixHealth(r)
155 White Plains Road, Suite 222, Tarrytown, NY 10591
Direct: 304-208-2535 | Cell: 304-208-2535
Main: 914.372.3150 | Fax: 914.355.3327
jeff.kingery@restorixhealth.comwww.restorixhealth.com [RestorixHealth
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
7 Replies
Hi Jeff!
Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.
It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
Thanks
Jeff Kingery RN
VP of Clinical Operations and Professional Development
RestorixHealth(r)
155 White Plains Road, Suite 222, Tarrytown, NY 10591
Direct: 304-208-2535 | Cell: 304-208-2535
Main: 914.372.3150 | Fax: 914.355.3327
jeff.kingery@restorixhealth.com www.restorixhealth.com
[RestorixHealth
No worries Jeff, hope that information helps.
Please note that responding to the forums via e-mail attaches your signature. You are welcome to pop in and update if needed.
Leslie
How do I roll back the flash player?
Jeff Kingery RN
VP of Clinical Operations and Professional Development
RestorixHealth(r)
155 White Plains Road, Suite 222, Tarrytown, NY 10591
Direct: 304-208-2535 | Cell: 304-208-2535
Main: 914.372.3150 | Fax: 914.355.3327
jeff.kingery@restorixhealth.com www.restorixhealth.com
[RestorixHealth
I did see another user mention in a similar thread the following:
If you go to the Adobe Site and download this uninstaller, you are then able to install and older version. Here is the link:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main
Perhaps that'll work for you?
Hi all,
Adobe and Microsoft released information that Windows 10 and 7/Vista have been updated.
Install the latest Windows updates to resolve it.
We're waiting for additional information in regards to Windows 8.
Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.
Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.
This discussion is closed. You can start a new discussion or contact Articulate Support.