7 Replies
Leslie McKerchie

Hi Jeff!

Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.

It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue. 

Jeff Kingery

Thanks

Jeff Kingery RN
VP of Clinical Operations and Professional Development
RestorixHealth(r)
155 White Plains Road, Suite 222, Tarrytown, NY 10591
Direct: 304-208-2535 | Cell: 304-208-2535
Main: 914.372.3150 | Fax: 914.355.3327
jeff.kingery@restorixhealth.com www.restorixhealth.com
[RestorixHealth

Jeff Kingery

Leslie

How do I roll back the flash player?

Jeff Kingery RN
VP of Clinical Operations and Professional Development
RestorixHealth(r)
155 White Plains Road, Suite 222, Tarrytown, NY 10591
Direct: 304-208-2535 | Cell: 304-208-2535
Main: 914.372.3150 | Fax: 914.355.3327
jeff.kingery@restorixhealth.com www.restorixhealth.com
[RestorixHealth

Ashley Terwilliger

Hi all,

Adobe and Microsoft released information that Windows 10 and 7/Vista have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.