I have upgraded to Windows 10 and now the slide preview and publish are not working. There were no problems until the upgrade. I have checked previous slides that were working properly and now will not open to preview or publish.
I now see a screen for an error report, any suggestion would be appreciated.
I am using Storyline 2 and have repaired, but I am still having the same problem. I am still getting an error report and the only option I have is to send or not to send to articulate the problem.
In the meantime, we have upgraded one of the other computer to Windows 10 and the same problem is present. Any other suggestion would really be appreciated.
Let's get you into a support case so that our team can take a look at more specifics of your set up. Once you submit the information there, please let me know the case # so I can follow along (you'll receive an email confirmation with this info).
3 Replies
Hi James,
I also have windows 1o installed, and haven't run into any issues. Are you using Storyline 2 or 1? Storyline 1 isn't officially supported in Windows 10. If you're running into issues with Storyline 2, I'd look at going through the repair here.
Thanks for replying Ashley,
I am using Storyline 2 and have repaired, but I am still having the same problem. I am still getting an error report and the only option I have is to send or not to send to articulate the problem.
In the meantime, we have upgraded one of the other computer to Windows 10 and the same problem is present. Any other suggestion would really be appreciated.
Hi James,
Let's get you into a support case so that our team can take a look at more specifics of your set up. Once you submit the information there, please let me know the case # so I can follow along (you'll receive an email confirmation with this info).
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