Slide Preview on filmstrip bar not loading

Dec 18, 2018

I just finished importing an 80 slide PPT into Storyline 360, and while I can see each slide, text, and image on the slides when looking at them singly, if I go to the Story View, or if I am trying to peruse the slides in the filmstrip on the left side of the screen, they are all blank.  I could use some assistance in fixing this.

I have already tried restarting the computer, re-importing the slides, saving-closing-reopening imported slides in Storyline... still no luck.

I tried to look this up in the forums, and all I found were people having issues with the import itself not working... I do not feel that is what is happening here.  If I click on any of the slides, in the actual workbench area I can see all images and text, exactly as they are supposed to be... I just dont see anything in the Story View viewer, or the filmstrip to the left of the screen.

Any suggestions?

 

1 Reply
Alyssa Gomez

Hi Joshua, sorry you're getting hung up! Thanks for letting me know what you tried so far.

From here, save and close the file. Then, go through these simple repair steps for Storyline 360 or Storyline 3

If you don't see an improvement after following those steps, send a copy of your file to our team here, and we'll investigate further!

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