Slide preview screen issue

Jul 14, 2019

Hello,

I am working on a file and all of a sudden Storyline is showing a big red X in the slide preview area on the left-side where all of the slides usually show. See image. 

I wasn't doing anything out of the ordinary but a message did come up to send Articulate a message detailing what I was doing that led up to this issue and that it may close. I didn't send anything b/c I just wanted to make sure and save my work before it closed. 

I closed the file and re-opened it and it is still showing the big red X. 

Any ideas? Thanks in advance. 

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