I have a slide with a 5 second video on it. A fully transparent button then appears which the learner must click which takes them to the next screen.
When I click the button the video (or slide, I'm not sure which) reverts back to the start for a split second before correctly moving on to the next screen. This jumping around ruins the effect of the screen.
Any ideas what migh tbe causing this. I fear a bug.
Updated Storyline to most recent versions two days go.
When I click the button the video (or slide, I'm not sure which)
Can you share the .story file so we can take a look at what's happening...it could be there is an animation or a transition that might be affecting things. Hard to say without seeing the file.
I'm not able to share the file publicly - it's under NDA.
I have just published the module to web to test and the problem seems to disappear. It seems to be only an issuse on preview.
@Articulate anybody have any feedback as to why an error might show show in in preview and not publish? It's almost as if there is a cache preview error as you might get in after effects.
Wendy is correct. It can be hard to tell what the error is without seeing the project! However, it sounds like you found the fix, which is publishing the file.
We don't have any bugs logged that are similar to what you see with the slide resetting for a split second. If you'd like out Support Engineers to take a look at your file, they're happy to sign an NDA! Connect with our Support Engineers here.
8 Replies
Can you share the .story file so we can take a look at what's happening...it could be there is an animation or a transition that might be affecting things. Hard to say without seeing the file.
Thanks Wendy,
I'm not able to share the file publicly - it's under NDA.
I have just published the module to web to test and the problem seems to disappear. It seems to be only an issuse on preview.
@Articulate anybody have any feedback as to why an error might show show in in preview and not publish? It's almost as if there is a cache preview error as you might get in after effects.
Cheers,
Dan
Hi Daniel!
Wendy is correct. It can be hard to tell what the error is without seeing the project! However, it sounds like you found the fix, which is publishing the file.
We don't have any bugs logged that are similar to what you see with the slide resetting for a split second. If you'd like out Support Engineers to take a look at your file, they're happy to sign an NDA! Connect with our Support Engineers here.
I have seen slides with videos on the base layer reset when you show a layer only in preview.
This poster had this same problem:
https://community.articulate.com/discussions/articulate-storyline/video-starts-to-replay-with-a-shape-mask
And Chris had the same problem here.
https://community.articulate.com/discussions/articulate-storyline/background-slide-layers-flash-on-click-when-changing-slides
Thanks Lauren - sorry for the late response, I've been on AL.
Publishing is not a fix to the problem, but was useful in this instance as I was approaching a deadline.
I've tested using different videos in a different storylien project and the problem still persists in preview only.
I will be in touch to report this as a bug once I've tested ome more.
Thanks :)
Thanks Phil - I've noticed it in a few of projects (I use video a lot).
Somewhat, glad to hear someone else has spotted this potential bug.
Thanks Walt - interesting to see peoples' workarounds.
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