Slide Results Not Reporting Properly to LMS

Mar 06, 2017

Hello, I'm new to these forums and to Storyline in general.

I created a course with an exam at the end to be taken. The exam is made up of 8 questions. On the Results Slide, I set the passing percent at 80% (meaning only one question can be missed to pass). When I publish the course for an LMS, I have the tracking set to the results slide in question, and the Reporting as Complete/Incomplete per the instruction of our LMS account managers.

However, if a participant answers one question incorrectly (earning less than 100%) the course is not removed from their assignment list. I'm thinking this is a programming issue within the course itself, but I've run out of ideas of what it could be and would greatly appreciate some help.

6 Replies
Alyssa Gomez

Welcome to the community, Stephen!

Have you tried switching the Reporting setting to Passed/Incomplete or Passed/Failed? Many LMSs track both a completion status and a success status as described here.  Completed/Incomplete and Completed/Failed report only the completion status, whereas Passed/Incomplete or Passed/Failed will report both completion and success. 

Referring to the SumTotal LMS, Brian shared the following over here in this similar post:

Here are the LMS reporting options we mostly use when publishing from Articulate for SumTotal LMS, and the scenarios for which we use them -

  1. Completed/Incomplete: We use this for any unscored content where we are tracking completion based on slide views. If the minimum number of slides are viewed, then the user is marked as completed. If not they are left in progress.
  2. Passed/Incomplete: We use this for scored content where we want the user to be left in progress if they do not achieve the minimum passing score. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they remain in progress and no score is passed to SumTotal, allowing them to try again.
  3. Passed/Failed: We use this on a limited basis, primarily for things like compliance or certification activities where we want to record a failed status. If the user achieves the minimum passing score they are marked as completed/passed with score, if not they are marked as completed/failed with score. This is especially useful if you want to limit number of attempts through a learning activity for the purpose of assigning remedial training, etc., in the event of someone failing.

My guess is that these reporting options will function fairly similarly for any LMS.

Stephen McGuire

Hi Alyssa,

I have tried all of the reporting settings, but I still encounter the same issue. Despite receiving a passing grade of 80% (as I have set in Storyline) it is not being reported to my LMS as completed. I double checked with our LMS support staff and he confirmed that SCORM packages must report Complete/Incomplete or they will not report correctly.

Alyssa Gomez

Thanks for that update, Stephen. The next thing to try would be to test it in SCORM Cloud, which is industry standard for LMS testing. If the course reports correctly there, we can assume the issue is related to your LMS. If it does not report correctly in SCORM Cloud, we can assume the issue is within your Storyline file. 

Let me know what happens after you test in SCORM Cloud, and we'll go from there!

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