I am unable to change the color the the slide titles in the Notes tab when the Player is running in HTML5. Editing the colors of the slide titles using transcript>>heading_text in the advanced color editing section works great if the Player runs in Flash. But, in HTML5, it appears the Player is rendering the slide title text using the base>>text color settings instead. I am unable to edit the slide title text separately from the Player's base text for HTML5.
Is this functionality of the Player intended? If not, is there a fix on the way? Are there any work-arounds in the Player itself?
We're investigating an issue related to visited states of the menu in HTML5, but not formatting/colors.
First, can you please confirm you're publishing with Update 5? To find this information click on Help >> About Articulate Storyline.
Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.
If you are running Update 5, are you able to share a .story file for the project? I'd be happy to take a look and see if I experience the same issue on my end.
Attached is an example. I started with the default color settings for the Player, then from the advanced color editing section, selected transcript >> heading_text and set it to red. When previewing the project or publishing and viewing the project using story.html, the Notes section heading text shows up red. However, publishing the project and using story_html5.html, the text is dark gray.
I do not see any existing reports on this issue, so I'm collecting the information and reporting this issue to our Quality Assurance team for investigation. I'm also going to share the file you shared here, as well as the file I created. If you have any additional information on the issue, please do let me know and I can add to the report.
*Note: This may or may not be intended behavior. I'm hoping that our QA team will be able to confirm whether or not this is related to the fact that HTML5 output doesn't support notes formatting, or if it's an issue with the player colors.
I'm also going to add this thread to the report, so I can share updates when they're available. I don't have a time frame to share at this point, but will try to keep you in the loop.
Thanks very much for bringing this to our attention, Steve!
Found a couple of other fields having the same issue when running in HTML5. In addition to the slide title text in the Notes tab (transcript >> heading_text), the list item text in the Glossary (glossary >> test) and the list item text in the Resources tab (listitem >> text) are having the same issues. Looks like the html/css isn't updating the colors for these items in HTML5 when the project is published.
I've attached an updated project to highlight the issue, a dark player background with light text along with the Notes, Glossary, and Resource tabs being lightly colored with dark text. Please view in both flash and HTML5 to see the difference. In HTML5, a person cannot really read what is in either of these three sections because the colors are too similar or the same.
My team is running on a bit of a tight deadline with a project using Storyline. We were devising a workaround for the slide title issue, but now, with the Glossary and Resources tabs also affected, this is has a much greater impact to our project. Is it possible to get more definitive information about this issue?
Thanks Steven for sharing an additional file, and I see where Christine originally reported this to our QA team for review/clarification. I don't have an update back from them yet, but I'll add this additional example in regards to the color/formatting of the Glossary text and the Resources text.
I set menu>bg white and glossary>heading_text blue, but in HTML5 - and only for the glossary - the CSS/HTML doesn't see this setting, even if there are no writing errors in html of frame.xml. I don't know how, but for the html5 version menu>bg become blue and it's impossible to read "definition" and "term".
Sorry to hear that you've run into the problem as well - and we've shared this thread with our QA team so they'll be aware how many users are impacted by it. If we have any updates to share we'll post them here for all.
We are also having this issue-In Html5 output the Notes tab headers show up white instead of the assigned gray. The same issue happens in the resources tab (listitem>>text).
I apologize for the trouble and I'm sorry to hear that this is causing issues for you as well.
As Ashley mentioned earlier, we've added this thread to the ticket. Anyone subscribed to this thread will receive and update when we have more information on the issue.
In the meantime, if you find any information that may help us investigate the issue, please share.
Is there a solution for this issue yet? I'm having a similar problem with the header of the menu when the menu is opened (Tab >> Selected Text). In Flash, the menu header is the colour I selected in the advanced color editing (black), but in HTML5, the header becomes white when you click it instead of black (which is a problem, because the background of my menu is also white).
Thanks for sharing your experience with us. This issue was originally reported for Storyline 1 and is still in the hands of our QA team. What version of Storyline are you using? Perhaps you could provide screenshots of your menu in Flash vs. HTML5.
Thanks for your reply. I'm using Storyline 2. Please find attached screenshots of (part of) the menu in Flash and HTML5. (For reasons of confidentiality, I can't post screenshots of the full menu/screen, so I hope this is clear enough.)
Thanks for sharing those screenshots, Marjan. I can clearly see how the Menu tab label is completely unreadable in HTML5. I'd like to do some further investigation on your file since you said you're using Storyline 2 and I don't see that this issue has been reported for that version of Storyline. I understand you cannot share your file publicly due to confidentiality, but you always have the option to share it privately with our Support Engineers here, and they will even sign an NDA, if you wish.
I made a small test project in which I replicated the issue, without including any confidential information :) . You can find the story file in the attachment. Thanks in advance for your help!
Thanks for sharing your file with me. I played around with a few settings, but I was unable to find a fix for the white text in the selected Menu tab. Would you mind sharing this file with our team through this form? I'd like them to take a closer look at it to confirm whether it's related to the known issue with Storyline 1. And if you do decide to open a case, please let me know your case number so I can follow along as well. :)
I see that Angelo was able to confirm the issue is still present in Storyline 2, and that he has reported this to our Quality Assurance team. We'll include this discussion thread in the report and post updates here as soon as new information is available!
It appears that this issue has not been corrected in Storyline 3, either. I am currently running into this exact problem. Has anyone come up with a fix yet?
I've not seen this reported in Storyline 3. Would you be able to share a copy of your .story file where you are running into an issue so that we can take a look?
22 Replies
Hi Steven,
Welcome to E-Learning Heroes!
We're investigating an issue related to visited states of the menu in HTML5, but not formatting/colors.
First, can you please confirm you're publishing with Update 5? To find this information click on Help >> About Articulate Storyline.
Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.
If you are running Update 5, are you able to share a .story file for the project? I'd be happy to take a look and see if I experience the same issue on my end.
Thanks!
Hi Christine!
Yes, I am using Update 5.
Attached is an example. I started with the default color settings for the Player, then from the advanced color editing section, selected transcript >> heading_text and set it to red. When previewing the project or publishing and viewing the project using story.html, the Notes section heading text shows up red. However, publishing the project and using story_html5.html, the text is dark gray.
Thanks!
Steve
Hi Steven,
Thank you very much for providing the project file!
I've taken a look and published the project for both Flash & HTML5:
• Flash
• HTML5
I was also able to reproduce this in a new project file:
• Flash
• HTML5
I do not see any existing reports on this issue, so I'm collecting the information and reporting this issue to our Quality Assurance team for investigation. I'm also going to share the file you shared here, as well as the file I created. If you have any additional information on the issue, please do let me know and I can add to the report.
*Note: This may or may not be intended behavior. I'm hoping that our QA team will be able to confirm whether or not this is related to the fact that HTML5 output doesn't support notes formatting, or if it's an issue with the player colors.
I'm also going to add this thread to the report, so I can share updates when they're available. I don't have a time frame to share at this point, but will try to keep you in the loop.
Thanks very much for bringing this to our attention, Steve!
Thanks Christine! I appreciate the help. Looking forward to hearing the results.
Hi Christine!
Found a couple of other fields having the same issue when running in HTML5. In addition to the slide title text in the Notes tab (transcript >> heading_text), the list item text in the Glossary (glossary >> test) and the list item text in the Resources tab (listitem >> text) are having the same issues. Looks like the html/css isn't updating the colors for these items in HTML5 when the project is published.
I've attached an updated project to highlight the issue, a dark player background with light text along with the Notes, Glossary, and Resource tabs being lightly colored with dark text. Please view in both flash and HTML5 to see the difference. In HTML5, a person cannot really read what is in either of these three sections because the colors are too similar or the same.
My team is running on a bit of a tight deadline with a project using Storyline. We were devising a workaround for the slide title issue, but now, with the Glossary and Resources tabs also affected, this is has a much greater impact to our project. Is it possible to get more definitive information about this issue?
Thank you so much for your help!
Steve
Thanks Steven for sharing an additional file, and I see where Christine originally reported this to our QA team for review/clarification. I don't have an update back from them yet, but I'll add this additional example in regards to the color/formatting of the Glossary text and the Resources text.
Thank you very much Ashley!
I have the same problem.
I set menu>bg white and glossary>heading_text blue, but in HTML5 - and only for the glossary - the CSS/HTML doesn't see this setting, even if there are no writing errors in html of frame.xml.
I don't know how, but for the html5 version menu>bg become blue and it's impossible to read "definition" and "term".
Hi Titty,
Sorry to hear that you've run into the problem as well - and we've shared this thread with our QA team so they'll be aware how many users are impacted by it. If we have any updates to share we'll post them here for all.
We are also having this issue-In Html5 output the Notes tab headers show up white instead of the assigned gray. The same issue happens in the resources tab (listitem>>text).
Hi Lauren,
I apologize for the trouble and I'm sorry to hear that this is causing issues for you as well.
As Ashley mentioned earlier, we've added this thread to the ticket. Anyone subscribed to this thread will receive and update when we have more information on the issue.
In the meantime, if you find any information that may help us investigate the issue, please share.
Thank you very much,
Christine
Is there a solution for this issue yet? I'm having a similar problem with the header of the menu when the menu is opened (Tab >> Selected Text). In Flash, the menu header is the colour I selected in the advanced color editing (black), but in HTML5, the header becomes white when you click it instead of black (which is a problem, because the background of my menu is also white).
Hello Marjan,
Thanks for sharing your experience with us. This issue was originally reported for Storyline 1 and is still in the hands of our QA team. What version of Storyline are you using? Perhaps you could provide screenshots of your menu in Flash vs. HTML5.
Hello Alyssa
Thanks for your reply. I'm using Storyline 2. Please find attached screenshots of (part of) the menu in Flash and HTML5. (For reasons of confidentiality, I can't post screenshots of the full menu/screen, so I hope this is clear enough.)
Thanks for sharing those screenshots, Marjan. I can clearly see how the Menu tab label is completely unreadable in HTML5. I'd like to do some further investigation on your file since you said you're using Storyline 2 and I don't see that this issue has been reported for that version of Storyline. I understand you cannot share your file publicly due to confidentiality, but you always have the option to share it privately with our Support Engineers here, and they will even sign an NDA, if you wish.
Dear Alyssa
I made a small test project in which I replicated the issue, without including any confidential information :) . You can find the story file in the attachment. Thanks in advance for your help!
Marjan
Hi Marjan,
Thanks for sharing your file with me. I played around with a few settings, but I was unable to find a fix for the white text in the selected Menu tab. Would you mind sharing this file with our team through this form? I'd like them to take a closer look at it to confirm whether it's related to the known issue with Storyline 1. And if you do decide to open a case, please let me know your case number so I can follow along as well. :)
Hi Alyssa
I filled in the form. My case number is 01009185.
Thanks so much - my colleague Angelo has taken your case, so you should be receiving an email from him shortly!
Hi Marjan,
I see that Angelo was able to confirm the issue is still present in Storyline 2, and that he has reported this to our Quality Assurance team. We'll include this discussion thread in the report and post updates here as soon as new information is available!
It appears that this issue has not been corrected in Storyline 3, either. I am currently running into this exact problem. Has anyone come up with a fix yet?
Hi Kathy,
I've not seen this reported in Storyline 3. Would you be able to share a copy of your .story file where you are running into an issue so that we can take a look?
This discussion is closed. You can start a new discussion or contact Articulate Support.