Slide trigger jumping back into player trigger on reboot
Mar 20, 2018
I am experiencing a rather weird issue in Storyline 360. I created a variable called NextSlide that adds +1. I have used it with multiple triggers, one of them being
Jump to next slide when variable NextSlide changes if NextSlide is Greater that or equal to 4.00
This trigger appeared in the player triggers in the first place. I might have adjusted the standard slide trigger 'Jump to next slide When the user clicks the next button or swipes next'. Still, the following should not happen:
If I open the trigger pop up and hit enter it jumps into the slide triggers. Saving the project, closing it and re-opening it makes the changes undone.
If the trigger is on the player, my variable does not work. If I preview it when the trigger is being switched to slide trigger as mentioned above, it works fine.
14 Replies
Hi Antje
you are not going crazy - I have this logged as a bug with Articulate. Mine was a SL2 story that was upgraded to SL360.
Thanks Antje for sharing a sample file with us too. It'll be helpful for our team as they investigate this change in the trigger set up.
Hi there, Antje and Wendy! We fixed the issue you reported where slide triggers would move to the Player trigger.
Here's how you can update Storyline 360 to see all the latest features and fixes. If this problem resurfaces, please record a Peek 360 screencast for me, and I'll be happy to help!
Hi, I have the latest version of Storyline 360 (updated yesterday) and I am currently experiencing this problem.
It is very frustrating as I am creating triggers to move to the next (or previous) slide on a key press and they are randomly changing to a player trigger from a slide trigger which stops them working!
To fix it all I am doing is editing the trigger and saving with no changes and it goes back to a slide trigger, however it will then randomly change back to a player trigger again.
Hey Kym,
I am sorry that you are running into this snag!
It sounds like that workaround is helping resolve the issue, but could I have you record a Peek 360 screencast of the issue you are seeing? This would help greatly in determining what might be taking place here.
Thank you for reaching out and please let us know if you have any additional questions!
Hi Vincent,
Sorry for the delay, here is a link to a Peek 360 screencast showing the triggers in their incorrect state and how just editing and selecting OK to close the trigger moves the triggers to Slide triggers.
https://360.articulate.com/review/content/2ed89340-cd1d-47ac-9618-97a64585b56d/review
On re-opening Storyline, these triggers were back to Player Triggers.
Thank you so much for that recording, Kym!
It was super helpful to see, and I'm really sorry that's plaguing your file!
From here, I'd like to get a second opinion from our Support Engineers. I'm going to open a case, so you should receive a follow-up email shortly. They're wizards at determining the cause of such oddities, and I'll follow along to share any relevant updates here!
Hi all,
Following up to see if this is still a known issue. I am experiencing the same problem with jump to next slide reverting to a player trigger every time I close the Storyline 360 file. I need the slide trigger to remain. Any status update would be great!
Hi there, Elyse. I'm so sorry you hit this roadblock!
Our team is still investigating the issue where slide triggers move to the player trigger. As soon as we have a fix in place, we'll let you know!
In the meantime, one workaround is to use the direct slide number instead of the next slide option (if there is a jump to next slide trigger when the timeline ends).
Let me know if that helps. I'll be here!
Hi Katie,
Thanks for the prompt reply! Unfortunately using the slide number will not work as this is for a quiz of 104 questions, randomly choosing 20 to present to the quiz taker. Choosing the slide number would no longer keep the quiz randomized.
Thanks,
Elyse
Good morning, Elyse. Thank you for this extra detail!
Ah, I see what you mean. As we continue to investigate, would you be willing to share the .story file with us? We'd love to take a thorough look at your setup to offer more tailored support. If you're able to share the project, please use this private upload link!
Hi Everyone,
I am happy to share that the issue where a slide trigger jumps to the next slide and then goes back to the Player triggers is now resolved!
The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline.
If the problem reappears, please let us know! We are happy to help!
Hi, I have the same bug in Storyline 3 update 11. Is it going to be corrected soon for Storyline 3?
Hello Anne and welcome to E-Learning Heroes. 😊
We released another update to Storyline 3, Build 3.12.24693.0.
You can read all of the details here and update your version.
If you're still experiencing the same issue in the latest version, please share your project file with our support team here.