The slider is not working at all, but works in the file and on IE, just not Chrome. Most of our users have Chromebooks that they use, so its quite an issue.
I did end up sending a ticket to the Articulate team as well and Cleo Sinues is looking at it as well.
He republished the file on his end and uploaded it to a third party LMS account for me to test. It works on this LMS but not on ours. SO... It looks like it may be an LMS issue on our end.
I am waiting for a response from him at this point as to what my next steps should be...
We are putting in a ticket with our LMS company, but their response time is not very good...
I have uploaded the published slide containing the slider that I have been testing.
Thanks for letting me know you've already opened a support case! You're one step ahead of me. 😊
Cleo sent you a link to your file hosted on SCORM Cloud, which is a tool we use for LMS testing. When you tested that link in Chrome, did the slider work correctly?
Ah, good to know, Cindy. It sounds like this may be limited to your LMS environment. Let us know if you hear back from your LMS support team on this issue!
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Hi Cindy!
It sounds like this may be a problem specific to the HTML5 output, since it's not working in Chrome.
What exactly isn't working with the slider in Chrome? If you can share a sample slide with me, that would be helpful, too!
Hi Alyssa!
The slider is not working at all, but works in the file and on IE, just not Chrome. Most of our users have Chromebooks that they use, so its quite an issue.
I did end up sending a ticket to the Articulate team as well and Cleo Sinues is looking at it as well.
He republished the file on his end and uploaded it to a third party LMS account for me to test. It works on this LMS but not on ours. SO... It looks like it may be an LMS issue on our end.
I am waiting for a response from him at this point as to what my next steps should be...
We are putting in a ticket with our LMS company, but their response time is not very good...
I have uploaded the published slide containing the slider that I have been testing.
Thank you!
Cindy
Thanks for letting me know you've already opened a support case! You're one step ahead of me. 😊
Cleo sent you a link to your file hosted on SCORM Cloud, which is a tool we use for LMS testing. When you tested that link in Chrome, did the slider work correctly?
Yes, that slider did work correctly on SCORM Cloud.
Just not on our LMS :(
Ah, good to know, Cindy. It sounds like this may be limited to your LMS environment. Let us know if you hear back from your LMS support team on this issue!
Sounds that way, yes *sigh*
I'll keep you updated here.
Thank you Alyssa.
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