Sliders Jumping

HI Ben

have a look at the Design tab options and see how the slider is set to move

If still not working - feel free to upload your story file using the 'add attachment' button here in the post - its easier for someone to help if they can see your setup.

Hi Ben,

Can you set the moving step to 1 or check my below figure...

Hi, Ben -- Please feel free to let us know if the suggestions you have received from Wendy and Prakash help you find improvement. And yes, if you are still having troubles, sharing your file would be the best way to go!

All you need to do is navigate to your forum post, and use the grey ADD ATTACHMENT button in the bottom left of the reply box. You will be able to browse for your .story file and can upload from there. :)

Hi there

Apologies for the delay getting back. I have been trying all day, with help, to fix this but it seemed like an anomaly so I reported it to Omniplex (supplier in UK) who have just got back to me to say it was happening because the player settings had been changed to custom on the main slide. Changed the setting back and it worked. Don't know if this is normal or is a bug but it does mean I cannot play it without the menu being active which is a bit of a pain. I have asked them for clarification on this so will update the post when I get a response.

Thanks again Wendy and Prakash for your help - much appreciated as always.

Thanks

Ben

I don't think that is right the slider should not be affected by the menu. If you post your file I am sure someone here can fix.  If it is a bug it may just be a simple fix to replace the slider.

Hi Ben,

I'd agree with Phil's assessment here - that the player menu shouldn't really have an impact on the slider set up. But without seeing it, or what information Omniplex shared it's difficult to say for certain what the issue is. 

Hi Phil, Ashley

I know, it does seem a bit unlikely there isn't a better fix.

"It was indeed a mind racking issue but it was caused by a settings on the first slide where the player default was changed to custom and once restored the slider worked as expected.

I am sending the amended file for your review"

This was the info from Omniplex above.

I have attached the story file

Thanks for looking, much appreciated

Ben

OK, issue solved. When the menu feature is turned off at the overall player settings level it functions correctly. It is only when this is left on and I change to custom settings on an individual slide level that the problem occurs! At least I now know about the overall settings!!

The guy at Omniplex also gave me some advice about how to structure it better and not use so many layers. Really pleased with the support - first class.

Hi Ben,

Happy to hear you got it solved and that Omniplex was able to assist you. Thanks for the update and sharing a copy of the file here. 

Hello All - Just wanted to chime in and say that I had same problem of the slider jumping to middle position.  As described and kindly shared in this thread, I edited the slide player back to Player Defaults and it works perfectly now.  Thanks for posting this Q&A, because I never would have thought to adjust the Player for a State related issue.  Thanks!!

Glad that this thread was able to assist you as well Sharon. Thanks for popping in to share.

Excellent - glad it was able to help somebody else - it shows how useful this forum really is.

Thanks

I love this forum! This was happening to me on Friday and I found this. Fixed it right up!. Thanks!!!

Glad to hear it Lee - thanks for sharing :)

Hello,

I have a couple of problems that I'm hoping the expertise of the forum can help me with. My file is attached.

(1) The slider jumps up when I click on it and it's tricky to move the slider back down the top position. How do I prevent the slider from moving just by clicking on it?

(2) When using the slider, I want the feedback to display upon mouse release instead of instantaneously. I tried to "show layer" when "user clicks" slider but it didn't work.

Thank you!

Hi Leon, thanks for sharing your file! I see you were also working through these issues with my colleague Ryan. He found that both of the issues you mentioned are happening because the slider is rotated 90 degrees. 

He logged this problem as a software bug, and our team is working on next steps. We'll be sure to keep you posted on any updates. 

Thanks again for bringing this up, and I'm really sorry it's slowing you down!

Hello all,

I know this thread is a little old, but this issue is currently still occurring in Storyline 360, but I did find a way around it that was a little odd I thought.

Simply put, if I created a slider with 0 as the starting value and 10 as the end value, rotated the slider so position 0 was at the bottom, I would experience the issues mentioned where the thumb would jump one or two places when I clicked on it to drag it.

The way I got around this was to rotate the slider so position 10 was at the bottom and position 0 was at the top. It worked absolutely fine for dragging the slider down, but what if you want to drag the slider up? In the "Design" tab for Slider Tools when you have a slider selected, I changed the "Initial" value to 10, which put the thumb at the bottom of the slider, effectively reversing the sliders start position.

I hope this helps any others experiencing a similar issue. It's a funny little workaround that is doing the job for me. I've attached a simple file to illustrate what I mean with two sliders. One that displays the issue reported, the other displaying the workaround in effect.

Hope it helps!

Sam

Thanks Sam for linking your solution here as well - the issue (although a bit older) is reported to our team for Storyline 3 and 360. We'll keep you posted on the progress of this issue here and in the other discussion you started. 

Hi, I have a similar issue.
My player is default, The slider is not rotated.
The slider functionality works fine but I have a strange glitch where the thumb jumps to the initial state when sliding over a certain area. Movie attached. There is no hidden layer or ordering issue in that area.

Thanks for sharing that recording, Rob!

I'd love to take a closer look at this. Can you help me with these key details?

• What version of Storyline are you using?
• Does the problem appear within Storyline, in the published output, or both?
• With your permission, I can troubleshoot your .story file. You can share it publicly here, or share it privately with me here. I'll delete it when we nail down the culprit!

Looking forward to helping!

Hello,

I had a problem with a slider because it would not stop at any of the points in the middle. It was only recognizing the beginning point and the end point...skipping all of the stops in the middle of the slider. I found a fix by chance.  The slider worked a lot better and stopped at each item when I counted by increments of 5 or greater. For example if you have 5 stops on the slider, for each trigger, I counted by 0, 5, 10, 15, 20 instead of 0, 1, 2, 3, 4. Let me know if this is helpful for anyone.

It might have something to do with how far the slider has to move to go to the next stopping point.

Great tip, Samantha!

Thanks for popping in to share your experience with everyone.

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