Sliders Jumping

Hi there

Wondered if anyone can point me in the right direction. I am using sliders for the first time, I have watched online tutorials but I cannot get it to function correctly.

I am setting up a very simple slider with 3 stops (1,2,3) and the intital state is 2. Whenever I preview the slide and slider thumb jumps to number 3 as soon as I click on it to drag it. It then will not drag or move at all. I tried again using 10 stop and it did the same, jumping 2 or 3 stops every time I click the thumb. There are no other triggers setup or variable that could be confusing it.

Has anybody else experienced this?

Thank you as always

Ben

20 Replies
Christie Pollick

Hi, Ben -- Please feel free to let us know if the suggestions you have received from Wendy and Prakash help you find improvement. And yes, if you are still having troubles, sharing your file would be the best way to go!

All you need to do is navigate to your forum post, and use the grey ADD ATTACHMENT button in the bottom left of the reply box. You will be able to browse for your .story file and can upload from there. :)

Ben Hancock

Hi there

Apologies for the delay getting back. I have been trying all day, with help, to fix this but it seemed like an anomaly so I reported it to Omniplex (supplier in UK) who have just got back to me to say it was happening because the player settings had been changed to custom on the main slide. Changed the setting back and it worked. Don't know if this is normal or is a bug but it does mean I cannot play it without the menu being active which is a bit of a pain. I have asked them for clarification on this so will update the post when I get a response.

Thanks again Wendy and Prakash for your help - much appreciated as always.

Thanks

Ben

Ben Hancock

Hi Phil, Ashley

I know, it does seem a bit unlikely there isn't a better fix.

"It was indeed a mind racking issue but it was caused by a settings on the first slide where the player default was changed to custom and once restored the slider worked as expected.

I am sending the amended file for your review"

This was the info from Omniplex above.

I have attached the story file

Thanks for looking, much appreciated

Ben

Ben Hancock

OK, issue solved. When the menu feature is turned off at the overall player settings level it functions correctly. It is only when this is left on and I change to custom settings on an individual slide level that the problem occurs! At least I now know about the overall settings!!

The guy at Omniplex also gave me some advice about how to structure it better and not use so many layers. Really pleased with the support - first class.

Sharon Bildstein

Hello All - Just wanted to chime in and say that I had same problem of the slider jumping to middle position.  As described and kindly shared in this thread, I edited the slide player back to Player Defaults and it works perfectly now.  Thanks for posting this Q&A, because I never would have thought to adjust the Player for a State related issue.  Thanks!!

Leon Geschwind

Hello,

I have a couple of problems that I'm hoping the expertise of the forum can help me with. My file is attached.

(1) The slider jumps up when I click on it and it's tricky to move the slider back down the top position. How do I prevent the slider from moving just by clicking on it?

(2) When using the slider, I want the feedback to display upon mouse release instead of instantaneously. I tried to "show layer" when "user clicks" slider but it didn't work.

Thank you!

Alyssa Gomez

Hi Leon, thanks for sharing your file! I see you were also working through these issues with my colleague Ryan. He found that both of the issues you mentioned are happening because the slider is rotated 90 degrees. 

He logged this problem as a software bug, and our team is working on next steps. We'll be sure to keep you posted on any updates. 

Thanks again for bringing this up, and I'm really sorry it's slowing you down!

Sam Barnard

Hello all,

I know this thread is a little old, but this issue is currently still occurring in Storyline 360, but I did find a way around it that was a little odd I thought.

Simply put, if I created a slider with 0 as the starting value and 10 as the end value, rotated the slider so position 0 was at the bottom, I would experience the issues mentioned where the thumb would jump one or two places when I clicked on it to drag it.

The way I got around this was to rotate the slider so position 10 was at the bottom and position 0 was at the top. It worked absolutely fine for dragging the slider down, but what if you want to drag the slider up? In the "Design" tab for Slider Tools when you have a slider selected, I changed the "Initial" value to 10, which put the thumb at the bottom of the slider, effectively reversing the sliders start position.

I hope this helps any others experiencing a similar issue. It's a funny little workaround that is doing the job for me. I've attached a simple file to illustrate what I mean with two sliders. One that displays the issue reported, the other displaying the workaround in effect.

Hope it helps!

Sam

Katie Gokhshteyn

Thanks for sharing that recording, Rob!

I'd love to take a closer look at this. Can you help me with these key details?

  • What version of Storyline are you using?
  • Does the problem appear within Storyline, in the published output, or both?
  • With your permission, I can troubleshoot your .story file. You can share it publicly here, or share it privately with me here. I'll delete it when we nail down the culprit!

Looking forward to helping!