Slides appearing as blank white
Dec 19, 2018
I am having an issue where some of my slides are randomly appearing blank like in the picture below:
This course was built in Storyline 2 with an imported powerpoint that has audio playing for each slide. It has been published as SCORM 1.2 and was forced to run the HTML5 version by editing the index_lms.html file to always load index_lms_html5.html (something I do with all of my courses, and this issue isn't one that I have encountered with any others). It doesn't happen consistently, which means that it has been very difficult to isolate the issue. I am unable to post the actual course here for people to take a look at, and the inability to isolate the problem means I can't recreate it in a dummy project to attach here.
3 Replies
Hi Louis!
Does this problem happen when you test the output hosted on the learning management system, or are you testing from your local hard drive?
Also, what web browser are you using for testing? Keep in mind that Chrome is the only supported browser for the Storyline 2 HTML5 output.
It is being tested on SCORM Cloud as well as in our own LMS, and Chrome is indeed the browser being used.
Thanks for those details, Louis! I know you mentioned you can't share your file publicly, but if you could share it with our team privately in a case, we'd love to take a closer look at it. Thanks!
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