Hello, I have a module that will not allow users to progress past a specific point in Firefox. The module is built using articulate storyline and works fine in all browsers except Firefox 45.0.2 It will not allow users to progress using the next button. Are there any specific issues using Firefox?
Thanks for uploading your file. I took a look and published it and uploaded to SCORM Cloud which is an industry standard for LMS testing and then viewed it in Firefox but it all worked normally for me here. You can test this version of the course if you'd like. Perhaps your LMS does not support Firefox? In your Firefox browser have you allowed the Flash content to play? I ask as we don't support HTML5 in Firefox but Flash content can be disabled by the browser.
I am experiencing this issue again after publishing with the recommendations. I also had my LMS look into it and they're reporting no issues with firefox on their end. Does anyone have any ideas about how to resolve this?
Looking back to your initial post, you said you can't progress past a particular point - what point is that? The slide titled "Defining culture" does prompt me that I need to click on all the buttons first. But that's expected based on how it was set up - is there a particular slide title that you can point to or let me know where you're seeing that you're no longer able to progress?
Thanks for your help! Users cannot progress past the Cultural Generalizations vs. Stereotypes using the next button. It works for me in preview though.
Thanks for the help! I am still at a loss. I have uninstalled and re-installed flash as well as firefox to no avail. It works in all browsers except Firefox.
I am reattaching the .story in case there is something I have missed. Any help is appreciated.
Hi, Amy -- Thanks for sharing your file once more, and I will be happy to publish it and test it on my end also. I'll reply here with my findings as soon as possible.
In the meantime, I also wanted to share this info on our System Requirements so just you have it handy, as well. I'll be in touch!
Hi, Amy -- Thanks for your patience while I tested your published output in Firefox (version 46.0). Just as Ashley had reported, I did not experience any difficulties progressing throughout your entire course. Please feel free to test my published output here, and if you continue to have difficulties, it may be a good idea to reach out to our Support Engineers for a more in-depth technical analysis of what may be causing these difficulties on your end.
Hi, Amy -- I see that our Engineer, Abel, has your case #00787375 for review. We'll be sure to monitor the progress being made and we'll share relevant updates here for any others who may be following along, as well. :)
I came here because I have the same problem with some modules on our LMS and Firefox.
I downloaded and published the HFO_Refresher_UPDATED_5-3-16.story to Cloud Scorm because links given here were down and guess what : I have the exact same problem on the same slide (Cultural Generalizations vs. Stereotypes)
Works OK on Chrome.
I'm using Firefox 60 on Windows 10 64Bit.
As this thread has not been updated for over 2 year I don't know what to expect but you never know.
Thanks for checking in! I took a Peek into Amy's case, and the issue was file-specific, so we didn't log the issue as a software bug.
Are you running into a similar problem with your course? If so, tell us more about what's going on. If you can also share a copy of your file with our team, that would be even better. Thanks!
That's even weirder, Pierre! Is there anyone on your IT team who could help check your browser settings? Perhaps there is something obscure causing it to gather too much data and slowing things way down.
I'm a former IT team member ;-) so I checked whatever I could yet, but still searching. I made tests between browsers. It's not linked to the LMS because a simple Web output hangs as well.
Hi, I came here for the similar issue. On the Bucket Drag and Drop slide, some students experiencing problem with that slide got frozen and won't go anywhere after they complete the drag and drop.
On my end, I disable the NEXT button on that slide, students can only click on cont'd button to go to the next slide. However, studends reported who are using FIREFOX, a "NEXT" button will appear on the bucket slide and won't do anything. Is that a glitch in Storyline?
23 Replies
Hi Amy
there is no file attached? Perhaps you could upload the published file as well as the story file for anyone who can test for you.
My apologies. Attached.
Hi Amy,
Thanks for uploading your file. I took a look and published it and uploaded to SCORM Cloud which is an industry standard for LMS testing and then viewed it in Firefox but it all worked normally for me here. You can test this version of the course if you'd like. Perhaps your LMS does not support Firefox? In your Firefox browser have you allowed the Flash content to play? I ask as we don't support HTML5 in Firefox but Flash content can be disabled by the browser.
Hello,
I am experiencing this issue again after publishing with the recommendations. I also had my LMS look into it and they're reporting no issues with firefox on their end. Does anyone have any ideas about how to resolve this?
Thanks,
Amy
Hi Amy,
Were you able to test the version I shared with you in Firefox as well? Did you confirm that the Flash hadn't been disabled?
The version you shared is not working for me either. Flash has not been disabled.
Hi Amy,
Looking back to your initial post, you said you can't progress past a particular point - what point is that? The slide titled "Defining culture" does prompt me that I need to click on all the buttons first. But that's expected based on how it was set up - is there a particular slide title that you can point to or let me know where you're seeing that you're no longer able to progress?
Hi Ashley,
Thanks for your help! Users cannot progress past the Cultural Generalizations vs. Stereotypes using the next button. It works for me in preview though.
Hi All,
Thanks for the help! I am still at a loss. I have uninstalled and re-installed flash as well as firefox to no avail. It works in all browsers except Firefox.
I am reattaching the .story in case there is something I have missed. Any help is appreciated.
Hi, Amy -- Thanks for sharing your file once more, and I will be happy to publish it and test it on my end also. I'll reply here with my findings as soon as possible.
In the meantime, I also wanted to share this info on our System Requirements so just you have it handy, as well. I'll be in touch!
Hi, Amy -- Thanks for your patience while I tested your published output in Firefox (version 46.0). Just as Ashley had reported, I did not experience any difficulties progressing throughout your entire course. Please feel free to test my published output here, and if you continue to have difficulties, it may be a good idea to reach out to our Support Engineers for a more in-depth technical analysis of what may be causing these difficulties on your end.
Hi Christie- thanks so much for your help. I cannot proceed past Cultural Generalizations and Stereotypes on your published output either.
I submitted a ticket to support as well.
Thanks again!
Hi, Amy -- I see that our Engineer, Abel, has your case #00787375 for review. We'll be sure to monitor the progress being made and we'll share relevant updates here for any others who may be following along, as well. :)
Hi,
I came here because I have the same problem with some modules on our LMS and Firefox.
I downloaded and published the HFO_Refresher_UPDATED_5-3-16.story to Cloud Scorm because links given here were down and guess what : I have the exact same problem on the same slide (Cultural Generalizations vs. Stereotypes)
Works OK on Chrome.
I'm using Firefox 60 on Windows 10 64Bit.
As this thread has not been updated for over 2 year I don't know what to expect but you never know.
Thanks.
Hi Pierre,
Thanks for checking in! I took a Peek into Amy's case, and the issue was file-specific, so we didn't log the issue as a software bug.
Are you running into a similar problem with your course? If so, tell us more about what's going on. If you can also share a copy of your file with our team, that would be even better. Thanks!
Hi Alyssa,
If the issue was files specific, could you share the fix because I have the exact same problem with the file Amy shared.
We have similar problem with some of our course, I'll share one with the team.
Thanks.
EDIT : case submitted, Case Number: 01588417
Thanks for sharing that case number, Pierre. I see that you are working with Chino :)
Hi Leslie,
He suggested to clear cache and it worked... once.
Hanging again on many modules, always on the same slides. Weird.
That's even weirder, Pierre! Is there anyone on your IT team who could help check your browser settings? Perhaps there is something obscure causing it to gather too much data and slowing things way down.
Hi Ashley,
I'm a former IT team member ;-) so I checked whatever I could yet, but still searching. I made tests between browsers. It's not linked to the LMS because a simple Web output hangs as well.
Maybe it's Firefox Flash plugin...
I'll let you know.
Hi, I came here for the similar issue. On the Bucket Drag and Drop slide, some students experiencing problem with that slide got frozen and won't go anywhere after they complete the drag and drop.
On my end, I disable the NEXT button on that slide, students can only click on cont'd button to go to the next slide. However, studends reported who are using FIREFOX, a "NEXT" button will appear on the bucket slide and won't do anything. Is that a glitch in Storyline?
https://360.articulate.com/review/content/7da47e7e-de68-499c-906b-902032da95b6/review
Hi Evelyn and welcome to E-Learning Heroes :)
Thanks for sharing the details of what your learners are seeing in your course as well as a link for me to take a look.
I do not see a Next button on the slide:
What version of Firefox are they using when running into this issue?
I'm using:
Hi Evelyn,
I have no problem with your module but I see there is no Flash involved so the problem might not be the same.
Here's a easy one to test : hangs on first slide on Firefox, OK with Chrome, Edge or IE...
http://articulate.demos.s3.amazonaws.com/dc_fundamentals/story.html
Firefox and Flash are up to date. I managed to pass first slide once by quitting Firefox but it hanged at relaunch.
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