15 Replies
Christie Pollick

Hi, Joseph -- 

Thanks for reaching out here. This is something we are aware of due to a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.

It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue. 

Christie Pollick

Thank you for your response, Joseph, and my apologies that we are not able to assist you further at the moment beyond the information and details provided above. If you would like to share your comments or suggestions with our Product Development team, here is the form you would need to do so. We appreciate your patience. 

Ashley Terwilliger

Hi Joseph,

Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Joseph Conrad

OK, so my version of Chrome updated itself and now I can't preview any longer.

My version of Chrome is up-to-date and so is Windows Update.

I am going to resort to uninstalling the current version of Chrome and reinstalling the older one so that I can work, so if someone wants to help figure out why this isn't working then I would appreciate it. I will try to reopen my trouble ticket for this issue as well.

Ashley Terwilliger

Hi Joseph,

It isn't connected the Chrome's browser or Flash version, as Chrome has it's own version of Flash built in. Storyline's preview functionality is based off of Internet Explorer, so that is where you'll want to check the Flash version and also confirm the Flash version on your computer (not in a browser). 

If you're working directly with our Support team they'll be able to assist you in how to go about those steps on your system and I'll take a look for your case to let them know we're in touch here as well. 

Ashley Terwilliger

Hi Joseph,

I found your case and you're working with Justin Wilcox, who is one of our senior support engineers, so you're in the best hands possible. We discussed it this morning and he's trying to repro your steps and will be in touch shortly once he's gone through that. 

I'll keep an eye on it as well to update this thread or feel free to let us know here once you and Justin have finished working through the steps. 

Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.