Slides will not advance

Hi Timothy,

I can't view your project at the moment, as I only have access to an older version of articulate for the next 10 hours.

A suggestion for a workaround -

select you 'go to next slide button'

- add a trigger - jump to slide "(name of next slide)" - when user clicks on (button whatever it is called) 

Move that trigger up so it comes first under that button.

test.

If you are using the player tirggers (next button in the bottom right corner), you could do something similar under player triggers.

Good luck.

 I appreciate you taking the time to reply.  The go to next slide buttons are in the feedback sites, so the workaround of specifically listing the next slide isn't feasible for the entire project. Since I'm building a template that all future projects will be built on, that makes it completely infeasible in this case.  

 This template works for all the other projects I've created in storyline to, it's just now that I've moved 360 it's not working anymore. 

I'm going to need to escalate this one to a support ticket to see if I can find a solution. I'll update you guys if they were able to find a solution to have storyline 360 advance to the next slide as the trigger is set. I've used this same template for months in Articulate 2 and I'm not a total newbie. It should work.

Thanks Timothy - I see where you have reached out to the team (01013458) and that Miker is taking a look.

OK, update for any folks that might be interested and/or experience similar problems. Miker wasn't able to identify what was causing the problem though he was able to reproduce it. This was a blank project started from scratch, and only a few slides in and some weird glitch is causing this story file not to advance to next despite the settings being correct. ¯\_(:))_/¯

Hmm, that is a strange one. Be sure to reach back out if you are able to pinpoint or replicate. Thank you for popping in to share an update here Timothy. I certainly appreciate it.

Actually yes, I was able to pinpoint and replicate it but I had cleaned my email box and couldn't easily find this thread. Your reply let me come back.

So the issue seems to be if adding the button sound effect trigger to the feedback master.

If you add a sound effect trigger to the buttons in the feedback master, slides will no longer advance when clicking the "next" button on the feedback layers.

I recreated the project again from scratch saving versions every 5 minutes and was able to find this to be the cause.

Thanks Timothy - for continuity of service, I've added this information directly to your support case for Miker to take a look.

I'm a similar situation. Feedback master triggers are setup correctly (no sound triggers, but they do use a custom button)  Some of my questions slides advance as expected, but most don't. Re-applying layers doesn't help. Recreating buttons / slides is a total crap-shoot - they may work or they may not. Slides that once worked no longer work. One slide that didn't work now works. Appears to be completely random at this point - not very comforting to say the least!

Sorry you're hitting this roadblock, Greg! It sounds like you've already tried troubleshooting on your own, and I'd be glad to lend a second pair of eyes.  Would you be able to share a sample of the project you're working on? Even a few slides would be helpful. 

You can either attach it here in a new comment, or send it to our team privately by clicking here. 

Hi,

I'm having a similar problem to Greg. I created a single-answer MC question with a custom lay-out feedback master and when clicking the ''try again'' or ''continue'' buttons nothing happens. The button simply flashes and I remain stuck on the same screen.

Has a solution to this been found in the mean time?

Thanks.

Hi Robert,

I don't see that Greg shared his file with us, but we'd love to take a look at your .story file to help out. Can you attach it here using the Add Attachment button or send along to our Support Engineers?

That was exactly the same case for me. Thanks Tim for saving my time!

I am having this exact issue in one of my quizzes. At this point, I'm just ready to delete the entire scene for the quiz and see if that fixes it...very frustrating to say the least. I've been dealing with it for over an hour now.

So sorry you're also running into this issue, Twanica. No starting from scratch just yet, as we can help!

This truly is the perfect opportunity to do some digging into the file. Are you able to share your .story file here or privately through this link? I'll be standing by!

Hi Everyone,

I'm running into this same issue on my quiz slides. Was there a cause that was identified for this or a potential solution? 

Hi, Deanna. Sorry for the trouble here.

In Twanica's case: We discovered that a corrupt slide caused the navigation issue. My teammate, Cleo, was able to fix it by rebuilding the troublesome slide. 

With your permission, we'd like to take a look at your .story file. If that works for you, please send your project to us privately in a case here. We'll give it a test, and will delete it after we find the culprit!

Hey Katie,

I found that it was for any quiz slide that was tied to a results slide where I had a retry button that had the new "retry only incorrect slides" selected. As soon as I turned off that functionality and just made the user retry all questions, the next buttons on the feedback slides started to work. So odd. I'll share my file with your team. Thanks!

Appreciate you sharing your file as well as this extra insight, Deanna!

I see our team is carefully testing it as I type this, so you should hear back from someone shortly. I'll also follow along!

I added 5 questions to my activity. When I modified one of them it caused my questions not to advance. Any help would be appreciated.

Hello, Rhonda! When I previewed your attached file, the questions advanced once I received the correct/incorrect feedback.

Currently, jumping to the next slide is handled on the feedback layers with the Continue button. You'll want to make sure the trigger on the Continue button is still intact with any changes you make. What sort of modification did you make?

HI Crystal. Thanks for your response. All I did was modify the multiple choice question so it didn't randomize (since it has an "all of the above" response). I was able to connect with Articulate tech support and when they looked at it they didn't have a problem. We think it was just a "glitch" at the time. Now the activity is functioning fine for me. Unfortunately, it wasn't in the moment when I had to upload, so I removed the questions.

Rhonda
*********************
Rhonda K Hoyle
Training and Development Specialist

Helen DeVos Children's Hospital
Mail Code 114
100 Michigan Street NE
Grand Rapids, MI 49503
phone 616.267.0038
cell/pager: 616.340.3884
fax 616.267.0048
rhonda.hoyle@helendevoschildrens.org

[HDVCH

Thanks for popping back in with an update, Rhonda. Glad things are working well for you now.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.