Are your slides continuing their timeline even though the audio has ceased? What browsers are you using to view the content in your LMS? Are you able to advance past the slide once the audio has ended or are you having to wait for it to complete?
I'd also be curious how it's behaved outside your LMS, in another LMS like SCORM Cloud, or if you'd published for Web and upload to a server such as Amazon S3 or uploaded to Tempshare.
Let me know, and that'll shed more light on next steps!
Hi there, Janean! When you reply via email, attachments won't come through to the discussion post. You can share your reply and file publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I'm having a similar issue. My slides have multiple short audio clips with animations synced with the audio. Everything works fine in Chrome, but the learners will be accessing the training from a virtual environment using IE. None of my timing is firing correctly and there are long silences between each clip. For example, I have one slide that is about 46 seconds long, but it was over 2 minutes long when I played it back in the virtual environment. The results are the same in both our LMS and SCORM Cloud.
We've already gotten multiple reports from the field that the output is not working properly and I've been able to recreate the issue on my machine. I saw an article that said some animations don't work properly in IE, so I made sure those are no longer in use. I also reduced the image, audio, and video quality in the publish settings, but am still getting the same results.
I did try republishing in the Classic player as Flash only, but I don't think that's something we can count on as a long-term solution. We very much want to be able to publish as HTML5 and since this is the environment we have to work in, not having that ability could be a deal-breaker.
I'd like to run a few tests to see how we can fix this in your course. Are you able to share your file with us? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.
5 Replies
Hi Janean,
Are your slides continuing their timeline even though the audio has ceased? What browsers are you using to view the content in your LMS? Are you able to advance past the slide once the audio has ended or are you having to wait for it to complete?
I'd also be curious how it's behaved outside your LMS, in another LMS like SCORM Cloud, or if you'd published for Web and upload to a server such as Amazon S3 or uploaded to Tempshare.
Let me know, and that'll shed more light on next steps!
Hi-
Please see inline responses and attached file. Please delete file after viewing.
Thanks,
Janean
Hi there, Janean! When you reply via email, attachments won't come through to the discussion post. You can share your reply and file publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I'm having a similar issue. My slides have multiple short audio clips with animations synced with the audio. Everything works fine in Chrome, but the learners will be accessing the training from a virtual environment using IE. None of my timing is firing correctly and there are long silences between each clip. For example, I have one slide that is about 46 seconds long, but it was over 2 minutes long when I played it back in the virtual environment. The results are the same in both our LMS and SCORM Cloud.
We've already gotten multiple reports from the field that the output is not working properly and I've been able to recreate the issue on my machine. I saw an article that said some animations don't work properly in IE, so I made sure those are no longer in use. I also reduced the image, audio, and video quality in the publish settings, but am still getting the same results.
I did try republishing in the Classic player as Flash only, but I don't think that's something we can count on as a long-term solution. We very much want to be able to publish as HTML5 and since this is the environment we have to work in, not having that ability could be a deal-breaker.
Hi Mike!
I'd like to run a few tests to see how we can fix this in your course. Are you able to share your file with us? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.
This discussion is closed. You can start a new discussion or contact Articulate Support.