Slides with audio have extended dead silence in packaged version

Feb 14, 2019

When i listen to my course through previews it plays appropriately. When i play them up on my LMS many slides with audio play for a long time.

What should i check to fix this?

Thanks, Janean

5 Replies
Ashley Terwilliger-Pollard

Hi Janean,

Are your slides continuing their timeline even though the audio has ceased? What browsers are you using to view the content in your LMS? Are you able to advance past the slide once the audio has ended or are you having to wait for it to complete?

I'd also be curious how it's behaved outside your LMS, in another LMS like SCORM Cloud, or if you'd published for Web and upload to a server such as Amazon S3 or uploaded to Tempshare.

Let me know, and that'll shed more light on next steps! 

Mike Veazey

I'm having a similar issue. My slides have multiple short audio clips with animations synced with the audio. Everything works fine in Chrome, but the learners will be accessing the training from a virtual environment using IE. None of my timing is firing correctly and there are long silences between each clip. For example, I have one slide that is about 46 seconds long, but it was over 2 minutes long when I played it back in the virtual environment. The results are the same in both our LMS and SCORM Cloud.

We've already gotten multiple reports from the field that the output is not working properly and I've been able to recreate the issue on my machine. I saw an article that said some animations don't work properly in IE, so I made sure those are no longer in use. I also reduced the image, audio, and video quality in the publish settings, but am still getting the same results. 

I did try republishing in the Classic player as Flash only, but I don't think that's something we can count on as a long-term solution. We very much want to be able to publish as HTML5 and since this is the environment we have to work in, not having that ability could be a deal-breaker.

This discussion is closed. You can start a new discussion or contact Articulate Support.